Responsibilities:
Business Support
- Attend to queries from distribution’s representatives and inter-departmental.
- Documentation for reporting purposes (Coaching / Meeting / Joint field work) is managed to ensure accuracy, quality output, and adherence to regulatory requirements.
- Providing support to the business development team and the agency force in administrative and business support.
- Monitoring of agency KPIs – accuracy, tracking and reporting
- Adherence to regulatory and internal guidelines for processing functions
- Assist in driving and promoting agency incentives and initiatives.
- Support the business development team by organising and minuting the monthly agency leaders' meeting and briefing.
General Administration
- Distribute and maintain proper records of all agency documents (i.e. coaching form, monthly meeting form)
- Track the completion rate of individual agency representative monitoring documentation (Enhance monitoring requirements)
- Scan, index and maintain all received documentation in the Representatives’ folders.
- Management and dissemination of providers’ announcements/updates
- Perform ad-hoc tasks as and when assigned
Systems
- Participation in system enhancement activities
- Provision and review of system requirements
- Performing User Acceptance Testing (UAT) for the changes implementation and issue logs raised
- Work closely with cross-functional teams to process interdependent functions.
Requirements:
- Minimum Diploma with at least 3 to 4 years of experience, preferably in Agency Business support or channel distribution.
- Possesses a meticulous nature and is good at tracking and monitoring multiple records.
- Able to adapt to a rapidly changing environment
- Energetic and Enthusiastic
- Good understanding of insurance (rules and regulations)
- Proficient in MS Office, MS Excel and MS PowerPoint
Skills Required
- Good understanding of the insurance industry
- Strong administrative skills
- Proficiency in Microsoft Excel
- Proficiency in Microsoft PowerPoint
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
