You will be required to:
- Attend to enquiries on various fronts, effectively maintaining our product's high level of accessibility
- Empathize with customers, and offer clear and relevant advice
- Provide solutions and comprehensive explanations to customers
- Perform post-case administration for future reference
- Project manage initiatives, managing systems / tools across teams
To join us you should:
- Have obtained NITEC cert, diploma or degree in any field.
- Have at least 2 years of experience in product operations or customer service
- Enjoy people engagement and providing good advice, have patience in dealing with complex problems
- Have strong interpersonal skills and the ability to answer queries clearly in writing
- Be result-oriented and enjoy seeing tangible results of your hard work
Skills Required
- NITEC certificate, diploma, or degree in any field
- At least 2 years of experience in product operations or customer service
- Strong interpersonal skills and ability to answer queries clearly in writing
- Enjoy people engagement and providing clear, relevant advice; patience dealing with complex problems
- Result-oriented and enjoys seeing tangible results of work
- Ability to perform post-case administration for future reference
- Project management skills and ability to manage systems/tools across teams
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
