From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.
Contract-to-Cash Manager takes the lead in driving our end-to-end C2C operations — from contracting and billing to collections, reconciliation, and compliance. We’re looking for a skilled accounting professional with strong ERP and Excel expertise, proven leadership experience, and the flexibility to support our global business.
What You Will Be Doing:
- Manage the end-to-end process of Contract-to-Cash, ensuring timely and accurate Contracting, Billing, Collections, and Cash posting.
- Collaborate with cross-functional teams to resolve issues impacting Contract-to-Cash activities effectively and streamline processes.
- Ensure proper reconciliation of contract information and revenue data. Identify discrepancies, errors, or potential risks in contracts and escalate issues to relevant stakeholders for resolution.
- Ensure accurate customer account balances, efficient processing of remittances, and collaboration with Collections to resolve aged items.
- Partner with internal and external stakeholders to deliver business requirements, manage risks, and enhance customer experience.
- Implement and maintain compliance with financial and tax policies, procedures, and internal controls. Ensure contracts, billing terms and revenue recognition comply with company policies and accounting standards.
- Manage month-end closing activities and support audits as required.
- Coach, train and mentor team members to build a high-performing and customer-focused culture.
- Conduct performance reviews and personal development planning for direct reports.
- Provide regular Contract-to-Cash KPI metrics and insight to Finance and Business leadership team. Identify and implement improvement actions.
- Drive continuous improvement initiatives and SOP updates to enhance efficiency and reduce operational risks.
- Perform any other ad-hoc duties as assigned by superior.
Who We Are Looking For:
- Bachelor's degree in accounting.
- Minimum 8 years of working experience in Contract-to-Cash, with at least 3 years in a managerial role.
- Strong knowledge of accounting principles.
- Prior experience in SSC (Shared Service Centre) or multinational company.
- Proven success in leading high performing Contract-to-Cash team and process transformation project.
- Strong analytical, problem solving, and communication skills.
- Proficient in MS Office. Intermediate to advance MS Excel skills (VBA, VLookup, Pivot and basic formulas).
- Proficiency in accounting software and ERP systems. Experience in MS Dynamics CRM, NetSuite and automation tools (RPA and Power Automate) is highly desirable.
- Ability to work independently and collaboratively in a face-paced environment.
- Flexible to work when required during Malaysia public holidays in which replacement holidays will be provided.
- Flexible to work on staggered hours to support UK & US timing
What We Offer:
- A culture that supports true collaboration whilst embracing remote working.
- Flexible start time and end time.
- Blended (office/home) approach to work.
- Approach to personal development where we encourage individuals to grow and share what they’ve learned.
- Social events, both within the department and across the company.
- Generous annual leave and wider circle employee benefits.
- Additional one day off to celebrate your birthday.
- Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
- Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
- Mental health and wellbeing support via Modern Health App.
- Beautifully designed offices foster collaboration and fun.
Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.
#LI-JY #HYBRID
Top Skills
What We Do
Market Intelligence is what sets us apart and what defines us as a brand – literally in fact: when the company was founded in 1972 it took its name from an amalgamation of the two words. We have been defining and refining the Market Intelligence Mix ever since, to offer our clients a unique perspective on the consumer landscape ahead and a clear roadmap with which to navigate it.
So what goes into the market intelligence mix?
MARKET RESEARCH is not the only thing we do, but it is right at the core of our business. The vast range of primary research we carry out and commission is the bedrock of our market intelligence, creating data series we can assess incrementally over the long term to track trends and forecast the future.
MARKET ANALYSIS is the second key element of the market intelligence mix. Our specialist team of market analysts scours the globe for trade, industry and government data, which our statisticians then integrate into meaningful sizing models and future value forecasts for thousands of sectors worldwide.
PRODUCT INTELLIGENCE adds micro-level relevance to the macro context of our market analysis, bringing our clients real-world examples of the launches and goods that are driving the numbers.
COMPETITIVE INTELLIGENCE is the fourth pillar of our work, keeping our clients abreast of their rivals’ strategies, communications and results, to give them the understanding they need to choose the right response to gain or maintain that crucial competitive edge.
The magic happens when we pull them all together. Trend analysts, category specialists, systems developers, dedicated account teams and client servicing staff work together to provide our clients with understanding as well as knowledge.
That’s our Market Intelligence. That’s how we help businesses grow. It’s why we’re the leaders in it.
