Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
Meet the TeamCX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Your ImpactLead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
Assist the deployment of enterprise solutions tailored to customer environments, applying the LCS framework.
Support presale activities and translate business requirements into solution design.
Build customer simulations in test labs to resolve/validate issues.
Jointly create and deliver customer collateral, portals, documentation, and knowledge transfer.
Support customer technology transitions, influencing solution architectures and services.
Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
Demonstrates understanding on relevant technology and delivery methods.
Play the role of an individual contributor.
Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
Ability to understand and communicate project scope and map it to customer business goals and objectives.
Work with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions in Japanese environment. Assist with task/project implementation for assigned engagements.
Support implementing new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
Jointly creates and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
Builds and/or use test environments as the need arises to resolve moderate problems &compatibility issues.
Understand how software skills and tools to configure, deploy and/or tackle Cisco products and solutions.
Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Fluent in Japanese is a must. (JLPT-N1 or equivalent level is highly desired)
Has experience in working with Japanese company and understands Japanese business cultures.
2-3 years of relevant experience in network’s technical lifecycle service including Planning, Design, Implementation, and Optimization of Enterprise Solutions. The candidate needs to have minimum 1 year of enterprise customer related project experience with Routers and Switches.
Good understanding of End-to-end Enterprise Architectures, with a baseline focus on Routers/Switches with Enterprise related technologies.
• Good knowledge in Enterprise related NW protocols/technologies such as Data Center, ACI, SD-Access, SD-WAN, Security etc.
Associate level (e.g. CCNA) or equivalent relevant certification desired. (CCNP or higher certification is a plus)
Work experiences in Cloud and Virtualization technologies such as Dockers and Kubernetes, Amazon Web services, OpenStack, etc. are plus.
Good technical writing skills and have experience in writing high and low-level designs (including drawings), test, MOP, and implementation plans.
Developing presentation skills. Shares information and communicates clearly with team members to complete deliverable. Encourages and accepts feedback
Effective written and verbal communications skills, experience working directly with customers, and ability to relate to customer representatives at various levels.
The candidate is a distributed team member often working with people from different cultures and geographies and effectively collaborates with internal Cisco.
Receives moderate supervision. Follows established procedures. Receives general instructions on routine work and detailed instructions on new assignments.
Certification in AWS/Google/Oracle, RedHat, DevOps (i.e., Cisco DevNet), etc. is a plus.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Fluent in Japanese (JLPT N1 or equivalent)
- 2-3 years relevant network lifecycle experience; minimum 1 year enterprise project experience with routers and switches
- Good understanding of end-to-end enterprise architectures with focus on routers/switches
- Good knowledge of enterprise network technologies: Data Center, ACI, SD-Access, SD-WAN, Security
- Good technical writing skills and experience producing high/low-level designs, test plans, MOPs, implementation plans
- Effective written and verbal communication and experience working directly with customers
- Experience working with Japanese companies and understanding Japanese business culture
- Associate-level certification (e.g., CCNA); CCNP or higher is a plus
- Experience with cloud and virtualization technologies (Docker, Kubernetes, AWS, OpenStack)
- Certifications in AWS/Google/Oracle, Red Hat, DevOps/Cisco DevNet are a plus
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
