About the Role
This role works across a portfolio of healthcare transformation engagements, partnering with health system executives, operational leaders, care teams, and GE HealthCare teams spanning Product, Engineering, Analytics, Data Integration, Program Management, Commercial, and Design. The Director connects client priorities with delivery plans, operating models, analytics requirements, product capabilities, and adoption strategies while balancing scope, resources, timelines, risks, and business objectives across multiple health systems.
What You Will Do
Lead complex Command Center and healthcare transformation engagements, serving as a senior client-facing delivery leader and trusted advisor while driving quality, consistency, client satisfaction, adoption, and measurable impact.
Advise health system leaders on operational transformation, including patient flow, capacity management, care coordination, workforce optimization, operational governance, performance improvement, and clinical operations; facilitate executive and cross-functional working sessions to support alignment, decision-making, and adoption.
Drive deployment and adoption of AI-enabled healthcare solutions across multiple client engagements, balancing competing priorities, timelines, scope, and resources; set delivery standards, review plans, address difficult conversations related to risks, scope, and barriers, and intervene when programs are at risk.
Design and guide future-state operating approaches, including workflows, role definitions, operating mechanisms, governance structures, implementation plans, transformation roadmaps, and adoption strategies that support on-time, on-budget, outcome-driven delivery.
Translate client needs into actionable analytics and product inputs by partnering with Analytics, Product, Engineering, Design, and Data Integration teams on product requirements, analytical use cases, feature enhancements, analytics validation, workflow alignment, and product readiness for client adoption.
Represent the Voice of the Customer for AI-enabled products, providing structured feedback on model performance, workflow integration, explainability, and user adoption; identify opportunities to improve Command Center capabilities, AI-enabled operational tools, analytics-driven decision support, pilots, innovation initiatives, and continuous improvement efforts.
Lead, coach, and develop consulting and cross-functional delivery talent, including consultants, senior consultants, managers, analysts, and delivery team members; establish clarity around roles, expectations, deliverables, and performance standards while building capability in healthcare operations, consulting delivery, client engagement, analytics interpretation, and change management.
Strengthen client and business outcomes by supporting strategic accounts and complex engagements, monitoring engagement performance, resource needs, risks, and financial considerations, and contributing to client retention, expansion opportunities, referenceability, proposal development, revenue growth, business cases, value realization narratives, executive presentations, and other client-ready materials.
Drive cross-functional alignment and scalable delivery practices by connecting client priorities, delivery plans, product capabilities, and business objectives; contribute to delivery methodologies, best practices, tools, and standards, and represent the organization in client forums, operational workshops, internal strategy discussions, and select thought leadership opportunities.
Required Qualifications
Education and Experience
Bachelor’s degree.
8+ years of progressive experience in healthcare consulting, hospital operations, healthcare technology implementation, operational transformation, analytics consulting, or a related field.
Demonstrated experience leading complex client-facing engagements in healthcare or acute care hospital environments.
Healthcare Operations and Transformation
Strong understanding of patient flow, capacity management, hospital operations, care coordination, performance improvement, and clinical operations.
Experience leading cross-functional teams and managing multiple stakeholders across client and internal organizations.
Executive Client Leadership and Communication
Demonstrated ability to facilitate executive discussions, synthesize complex information, and develop actionable recommendations.
Strong written, verbal, interpersonal, and facilitation skills.
Experience developing executive-level presentations, client-ready deliverables, implementation plans, and transformation roadmaps.
Analytics and Problem-Solving
Strong analytical skills, including the ability to interpret data, identify insights, and translate findings into operational action.
Travel
Ability to travel regularly, up to 60%, to client sites as needed.
Preferred Qualifications
Master’s degree in Healthcare Administration, Business, Public Health, Engineering, Analytics, Nursing, or a related field.
Experience with Command Center, digital operations centers, capacity command platforms, or healthcare operational technology solutions.
Experience with healthcare analytics, predictive analytics, simulation modeling, workflow optimization, or AI-enabled operational tools.
Experience with Lean, Six Sigma, change management, operational excellence, or process improvement methodologies.
Experience managing or mentoring consulting teams in a client-service environment.
Strong understanding of value realization, benefits tracking, adoption measurement, and client success strategies.
Why Join GE HealthCare
This role offers the opportunity to lead complex healthcare transformation engagements at the intersection of operations, consulting, technology, analytics, and AI-enabled solutions. You will work directly with health system leaders and cross-functional teams to improve how healthcare operations are managed, accelerate solution adoption, shape Command Center capabilities through customer insight, and help clients realize measurable operational, clinical, financial, and patient impact.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Skills Required
- Bachelor's degree
- 8+ years of progressive experience in healthcare consulting, hospital operations, healthcare technology implementation, operational transformation, analytics consulting, or a related field
- Experience leading complex client-facing engagements in healthcare or acute care hospital environments
- Strong understanding of patient flow, capacity management, hospital operations, care coordination, performance improvement, and clinical operations
- Experience leading cross-functional teams and managing multiple stakeholders across client and internal organizations
- Ability to facilitate executive discussions, synthesize complex information, and develop actionable recommendations
- Strong written, verbal, interpersonal, and facilitation skills
- Experience developing executive-level presentations, client-ready deliverables, implementation plans, and transformation roadmaps
- Strong analytical skills, including interpreting data, identifying insights, and translating findings into operational action
- Ability to travel regularly, up to 60%, to client sites as needed
- Master's degree in Healthcare Administration, Business, Public Health, Engineering, Analytics, Nursing, or a related field
- Experience with Command Center, digital operations centers, capacity command platforms, or healthcare operational technology solutions
- Experience with healthcare analytics, predictive analytics, simulation modeling, workflow optimization, or AI-enabled operational tools
- Experience with Lean, Six Sigma, change management, operational excellence, or process improvement methodologies
- Experience managing or mentoring consulting teams in a client-service environment
- Strong understanding of value realization, benefits tracking, adoption measurement, and client success strategies
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
-
Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
-
Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
-
Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
GE Healthcare Insights
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
