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Team Overview
You will be part of the consulting team in Spain, owning day-to-day client relationships and playing a key role in onboarding new customers.Working closely with sales, product, and operations, your mission is to ensure clients fully understand and extract value from our solutions, while consistently capturing their feedback to shape future improvements.
You act as the voice of the customer internally and the face of the company externally, translating client needs into actionable insights that drive adoption, satisfaction, and growth. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
Day to Day You’ll Be:
Client Success & Value Realization
Partner with clients to define success outcomes and ensure adoption of TransUnion solutions
Monitor client performance and proactively identify opportunities to improve ROI and business impact
Act as a trusted advisor, translating client challenges into practical solution improvements
Adoption & Growth
Drive solution adoption and usage expansion across client organizations
Identify upsell/cross-sell opportunities in collaboration with sales teams
Support renewal strategies by demonstrating ongoing value and impact
Customer Engagement
Deliver clear, compelling client presentations and business reviews
Build relationships across different levels of client organizations
Facilitate workshops and working sessions to solve client challenges
Internal Collaboration
Provide structured client feedback to product and strategy teams
Collaborate with sales to strengthen early-stage positioning using real customer insights
Align with delivery and operations teams to improve client experience
Market & Insight Contribution
Stay up to date on fraud trends, customer needs, and competitor activity
Contribute to best practices, playbooks, and customer success frameworks
Required Knowledge And Experiences
Essential Skills & Experience
Bachelor’s degree or equivalent experience
3–6 years of experience in customer success, consulting, fraud, or analytics roles
Solid understanding of fraud prevention, identity, or risk solutions
Ability to translate technical capabilities into business outcomes
Strong communication and storytelling skills
Experience working with cross-functional teams
Customer-centric mindset with strong problem-solving skills
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Consultant, Product Management
Skills Required
- Bachelor's degree or equivalent experience
- 3-6 years of experience in customer success, consulting, fraud, or analytics roles
- Solid understanding of fraud prevention, identity, or risk solutions
- Ability to translate technical capabilities into business outcomes
- Strong communication and storytelling skills
- Experience working with cross-functional teams
- Customer-centric mindset with strong problem-solving skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
Gallery
TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
