Consultant, Customer Experience & Business Process Improvement (CX& BPI)

Consultant, Customer Experience & Business Process Improvement (CX& BPI)

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

The Customer Experience & Business Process Improvement (CX & BPI) team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives. Our vision is to be the team that shapes and drives what’s next for HPE. Our mission is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.   

We offer: 

• A competitive salary and award-winning benfits
• A diverse, inclusive, and supportive culture 
• Growth through professional development, on-the job learning and stretch assignments 
• A network of talented and motivated colleagues  
• Work-life balance and support for career development 

Responsibilities: 

• Facilitate the definition of business/operations strategy for a focused program, by engaging and influencing senior leaders.  
• Support cross-functional transformation projects by identifying opportunities, building solutions, implementing solutions across different teams.  
• Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, developing action plans, leading program mobilization efforts, and providing advisory and program management services throughout the life of the program.   
• Evaluate and analyze data to support business strategy/operations improvements.  
• Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change.  
• Define and execute change management initiatives in support of strategy and process changes, including stakeholder assessments and communications.  
• Foster organization wide collaboration in solving problems.  
• Engage and collaborate with senior stakeholders.   

Education and Experience:  

Required: 

• Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience supporting cross-functional, strategic or transformation projects.   
• Typically, 6+ years of experience supporting transformation and improvement programs.
• Demonstrated experience defining and establish program structure and governance frameworks, KPI measurement, benchmarking, stakeholder management, and fiscal management.

Preferred: 

• Project management certification such as PMP/PMI certification  
• Lean Six Sigma or equivalent improvement framework.  
• Change management experience. 
• Management Consulting experience 
• Advanced facilitation skills 
• Previous experience in the technology industry and/or one of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations, Product Management & Support / Services. 

Knowledge and Skills: 

• Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches. 
• Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration  
• Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization. 
• Goal orientated: works independently, directing their initiative, ownership, and energy to getting things done and achieving results. 
• Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision. 
• Strategic thinker and problem solver: proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen. 
• Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups 
• Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns, and effect change. 
• Excellent Microsoft Office skills 

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates#operations

Job:

Quality

Job Level:

Expert

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 111,000 - 211,000 in Colorado // 105,500 - 243,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

The estimated job application period closure is January 25 2027; this timeline is provided for transparency and internal planning purposes.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.