Compliance Manager

Posted Yesterday
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London, Greater London, England, GBR
Hybrid
Senior level
Consumer Web • Fintech • Payments • Financial Services
The Role
Provide regulatory and compliance advice to the business, translate FCA requirements into policies, support product governance and Design, deliver compliance monitoring, monitor conduct MI, run training, and support delivery of good customer outcomes under Consumer Duty.
Summary Generated by Built In

We are Creditspring, a new way of borrowing that focuses on its members and provides them with safe and efficient short-term financial products.

We're a fast-growing FCA-regulated consumer credit company. We have members, not customers and we take a lot of pride in that!

As one of the UK’s only subscription finance company in the market, we truly have a unique value proposition. Our mission is very clear; to improve the financial stability and resilience of our members. We do this through the products we provide, the partnerships we have, and our educational content. We want our members, and everyone in the UK to be able to better manage their finances and steer them away from high-cost, unregulated credit options.

About the role

The role is in the Compliance function at Creditspring and reporting to the Head of Compliance. The role will have a strong focus on providing regulatory and compliance advice to the business This role requires a strong understanding of regulatory requirements, risk mitigation strategies, and operational controls to ensure compliance with relevant legislation and best practices.

This role will suit an individual with strong FCA regulatory knowledge, excellent communication skills, and the ability to think creatively to create solutions. The role holder will also help provide assurance to the senior leadership by supporting the delivery the annual compliance monitoring plan.

Responsibilities

The core duties and responsibilities of this role include the following:

  • Conduct regulatory horizon scanning and assess the potential impact of new regulations and policy changes

  • Work with project teams to ensure product and service changes comply with relevant FCA rules and regulations

  • Provide balanced and practical advice to the business on new regulations

  • Translate regulatory requirements into actionable internal policies, ensuring they are fit for purpose

  • Play a key role in our Product Governance framework working with the business in developing new products and reviewing existing ones

  • Support our Design teams in creating journeys and functionality that complies with relevant regulations

  • Champion a customer focused culture and provide pragmatic advice on Consumer Duty

  • Support other teams across the business with compliance and regulatory advice and guidance. Ensure that the Compliance team is viewed positively and as such is asked for assistance where appropriate.

  • Support delivery of the Compliance Monitoring Plan – to review and report on key business processes ensuring that they comply with regulatory guidelines and deliver good customer outcomes.

  • Monitor key conduct MI for signs of issues and provide advice to the business on any necessary changes to deliver improved customer outcomes.

  • Lead training sessions and workshops to promote compliance awareness among staff.

  • Adhoc tasks as agreed with line or senior management

What you'll need to succeed

Essential:

  • A minimum of 5 year’s experience a regulated financial services environment

  • Proven expert in regulatory and compliance requirements for consumer credit lenders

  • Ability to interpret, communicate plainly and apply complex regulatory requirements (CONC, SYSC, Consumer Duty etc)

  • Experience in a fintech or similarly fast paced environment

  • High attention to detail and professional problem-solving approach

Desirable:

  • Experience in non-prime lenders

  • Working knowledge of the AML framework and regulatory/legal requirements

  • Relevant professional qualification (ICA, ACAMS or similar)

Don’t meet all the listed requirements? Research shows that women and people of underrepresented groups often don't apply for jobs unless they're 100% qualified. As an equal opportunities employer, we know that diversity is a key part of our teams' successes - so if your experience doesn’t fit perfectly but this role excites you, we’d love for you to apply. We’re committed to Creditspring being an inclusive environment where employees feel welcomed, valued and listened to; we want you to thrive as your true self.
Please note that the People Team is contactable only via [email protected]. Unsolicited emails to other team members will not be actioned

Skills Required

  • Minimum of 5 years' experience in a regulated financial services environment
  • Proven expert in regulatory and compliance requirements for consumer credit lenders
  • Ability to interpret, communicate plainly and apply complex regulatory requirements (CONC, SYSC, Consumer Duty etc)
  • Experience in a fintech or similarly fast paced environment
  • High attention to detail and professional problem-solving approach
  • Experience in non-prime lenders
  • Working knowledge of the AML framework and regulatory/legal requirements
  • Relevant professional qualification (ICA, ACAMS or similar)
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The Company
146 Employees
Year Founded: 2016

What We Do

Creditspring is a UK-based, FCA-regulated fintech company that provides a subscription-based credit model. Their mission is to improve financial health by offering transparent, interest-free personal loans to help members manage unexpected expenses without the risk of debt spirals. They focus on providing affordable, short-term credit with clear repayment terms and no hidden fees, aiming to support borrowers who might otherwise struggle with traditional high-cost lending options.

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