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The Global Compliance & Ethics (GC&E) organization establishes the framework for American Express’ global compliance risk management program commensurate with the size, complexity and risk profile of the entity. As an independent risk management function, GC&E is responsible for overseeing the organization’s compliance with regulatory expectations.
The Analyst of Program Oversight Quality Assurance is a new role that will be responsible for executing a quality assurance program that ensures consistent quality standards and processes occur across the GC&E organization. This role is essential in assisting GC&E in evolving the compliance risk management program to ensure the organization adheres to all relevant laws, regulations, and internal policies.
The ideal candidate will have experience in regulatory compliance risk management and/or deploying value added independent testing activities.
ResponsibilitiesExecution of a quality assurance program that provides timely and value-added feedback that drives process improvements and best practices.
Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.
Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.
Collects and maintains documentation to enable accurate and thorough records of risk management activities, supporting accountability and traceability.
Interacts with multiple levels of leadership in the pursuit to provide a complete and fair evaluation.
Communicates risk data, trends and analysis through structured reports to key stakeholders to ensure they receive timely, aggregate, accurate, complete and relevant information.
Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.
Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.
Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.
Minimum Qualifications:
Bachelor’s degree in law, Compliance, Business, or a related field required.
Minimum of 2 years of overall experience in risk management and / or testing activities (i.e. quality assurance, independent testing, auditing, exams).
Experience in any of the following preferred: consumer compliance, fair lending, AML/Sanctions, privacy, payment fraud, complaints.
Ability to manage multiple projects simultaneously and prioritize tasks effectively.
Excellent interpersonal skills to influence and collaborate with stakeholders at all levels.
Familiarity with regulatory requirements issued by CFPB, Federal Reserve, FDIC and OCC.
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor's degree in Law, Compliance, Business, or a related field
- Minimum of 2 years overall experience in risk management and/or testing activities (quality assurance, independent testing, auditing, exams)
- Experience in regulatory compliance risk management and deploying independent testing activities
- Experience in any of the following: consumer compliance, fair lending, AML/Sanctions, privacy, payment fraud, complaints
- Ability to manage multiple projects simultaneously and prioritize tasks effectively
- Excellent interpersonal skills to influence and collaborate with stakeholders at all levels
- Familiarity with regulatory requirements issued by CFPB, Federal Reserve, FDIC and OCC
- Employment eligibility to work with American Express in the Philippines (no visa sponsorship)
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
