Jobs at American Express

Lead vision and roadmap for data products, translate business goals into technical requirements, partner with data and technology teams to build data solutions, manage large datasets, strengthen data governance and compliance, drive documentation and stakeholder communication, and ensure data quality and platform performance.

Lead content strategy and execution for Product & Partner Marketing in the Global & Large Enterprises segment. Translate product positioning into scalable messaging, frameworks, playbooks, and assets; manage agency relationships and a Content Specialist; establish content workflows and governance; support campaigns, launches, and sales enablement while incorporating performance insights.

Provide legal and strategic counsel for Global Merchant Services in Mexico, negotiating complex commercial agreements with fintechs, payment aggregators and acquirers; advise on payment flows, regulatory compliance, marketing/ad review, litigation coordination, and implementation of legal strategies across cross-functional teams.

Lead vision and strategy for digital onboarding, account setup, membership and engagement across web and mobile. Define customer journeys and product requirements, partner cross-functionally, coordinate releases and testing, analyze engagement metrics to reduce friction, and develop features to drive adoption and loyalty.

Lead business development and partnership management for small business card benefits: source and negotiate partner deals, ensure contractual delivery, manage benefit operations and reporting, drive benefit strategy, and coordinate cross-functional stakeholders to launch and scale partner-funded value.

Design, build, and operate production-grade agentic AI systems and LLM-powered features for financial workflows. Implement RAG pipelines, tool invocation, agent orchestration, vector storage, monitoring, and shared AI infrastructure while ensuring reliability, security, auditability, and regulatory compliance.

Lead end-to-end customer communications and project execution for small-business proprietary lending cards. Analyze customer feedback and portfolio dynamics, drive frontline servicing strategies, coordinate cross-functional partners, manage budgets and governance, and support product roadmap and pilots to grow and enhance no-fee small business card products.

Lead end-to-end, performance-driven go-to-market strategies for Global & Large segment. Own positioning, messaging, integrated campaigns across paid, earned, and owned channels. Build measurement frameworks, optimize campaigns for awareness, pipeline, and adoption. Partner cross-functionally, run tests, and manage 1-2 Product Marketing Specialists to drive commercial outcomes.

Build and iterate digital credit and fraud risk products across the customer lifecycle. Collaborate with risk strategy, tech, and product teams in agile squads to design, test, integrate, and launch configurable low-code solutions. Deliver prioritized roadmaps, drive product and process simplification, and ensure quality and timelines.

Lead cross-functional projects for Corporate Card product strategy and portfolio growth. Develop project plans, track workstreams, analyze internal reporting and market research, support go-to-market activities, perform control testing and operational excellence, and manage day-to-day product aspects for Middle Market cards while partnering with stakeholders and enabling sales and marketing.

Lead audit coverage strategy and execution for Liquidity Risk Management, IRRBB, and Corporate Planning. Oversee global audits, validate remediation, build senior stakeholder relationships, manage and develop a global audit team, and drive adoption of data analytics and GenAI to enhance audit quality and insights.

Lead and manage a portfolio of strategic partnerships to drive commercial payments growth. Develop multi-year partnership strategies, align cross-functional teams, structure deals, negotiate contracts, implement integrations, and measure performance. Build governance with legal and compliance, identify ecosystem opportunities, and lead a team to deliver measurable revenue and strategic impact for Global Commercial Services.

Support planning, coordination, and execution of GTM initiatives for GCS Sales and Account Development. Manage GTM pipeline and calendars, coordinate intake and prioritization, analyze data, produce executive-ready reporting, enable GTM launch readiness, improve processes, and align stakeholders across Product, Marketing, and Sales.

Build, optimize, and maintain scalable ETL/ELT data pipelines and workflows using Python, PySpark, SQL, and cloud services (GCP/AWS/Azure). Ensure data quality, performance tuning, observability, and collaborate with cross-functional teams to deliver governed data products and documentation.

Lead and scale a global sales organization to acquire top-tier restaurant partners for Resy and Tock. Build GTM strategies, pipeline and forecasting in Salesforce, develop inside and field sales teams, partner cross-functionally to drive market-specific campaigns, improve onboarding, and oversee contracts and commercial governance to meet revenue targets.

Support Argentina Compliance team by implementing and maintaining AML/KYC and sanctions controls, performing transaction monitoring and investigations, conducting data-analytics reviews and testing, advising business units, supporting audits/regulatory exams, and embedding compliance into projects and processes to ensure adherence to financial crime regulations.

Manage high-volume U.S. employment-based nonimmigrant and immigrant visa cases end-to-end: prepare petitions and support letters, respond to RFEs, advise stakeholders, maintain case records, and improve immigration operations.

Work with risk strategy and technology teams to design, build, and launch reusable digital risk products across onboarding, underwriting, authorizations, and collections. Implement business logic rules using low-code tools, participate in scrum, prioritize roadmaps, drive testing and integration, identify product and process simplification, and apply AI-driven automation to reduce manual work and improve time-to-market.

Support Project NOVA and digital onboarding by translating stakeholder needs into requirements, process design, and user stories; coordinate cross-functional teams, testing (UAT/regression), tracking, reporting, and deployment; perform analysis to improve onboarding efficiency, scalability, risk controls, and customer experience.

Support change management across GMNS by consolidating and validating data for KPI and risk reporting, creating executive-ready materials, translating complex risk and program information for senior stakeholders, ensuring accuracy and consistency, adapting to evolving priorities, and partnering with cross-functional teams to drive alignment and remediation.