Jobs at American Express

Lead vision and roadmap for data products, translate business goals into technical requirements, partner with data and technology teams to build data solutions, manage large datasets, strengthen data governance and compliance, drive documentation and stakeholder communication, and ensure data quality and platform performance.

Design, build, and operate production-grade agentic AI systems and LLM-powered features for financial workflows. Implement RAG pipelines, tool invocation, agent orchestration, vector storage, monitoring, and shared AI infrastructure while ensuring reliability, security, auditability, and regulatory compliance.

Lead end-to-end customer communications and project execution for small-business proprietary lending cards. Analyze customer feedback and portfolio dynamics, drive frontline servicing strategies, coordinate cross-functional partners, manage budgets and governance, and support product roadmap and pilots to grow and enhance no-fee small business card products.

Lead vision and strategy for digital onboarding, account setup, membership and engagement across web and mobile. Define customer journeys and product requirements, partner cross-functionally, coordinate releases and testing, analyze engagement metrics to reduce friction, and develop features to drive adoption and loyalty.

Lead business development and partnership management for small business card benefits: source and negotiate partner deals, ensure contractual delivery, manage benefit operations and reporting, drive benefit strategy, and coordinate cross-functional stakeholders to launch and scale partner-funded value.

Lead end-to-end, performance-driven go-to-market strategies for Global & Large segment. Own positioning, messaging, integrated campaigns across paid, earned, and owned channels. Build measurement frameworks, optimize campaigns for awareness, pipeline, and adoption. Partner cross-functionally, run tests, and manage 1-2 Product Marketing Specialists to drive commercial outcomes.

Provide legal and strategic counsel for Global Merchant Services in Mexico, negotiating complex commercial agreements with fintechs, payment aggregators and acquirers; advise on payment flows, regulatory compliance, marketing/ad review, litigation coordination, and implementation of legal strategies across cross-functional teams.

Lead content strategy and execution for Product & Partner Marketing in the Global & Large Enterprises segment. Translate product positioning into scalable messaging, frameworks, playbooks, and assets; manage agency relationships and a Content Specialist; establish content workflows and governance; support campaigns, launches, and sales enablement while incorporating performance insights.

Responsible for developing risk strategies for deposit products, managing limit assignments, analyzing data, and collaborating with cross-functional teams to mitigate fraud risk and enhance portfolio growth.

The Financial Systems Analyst I conducts analysis on business processes for Oracle ERP migration, gathering requirements, ensuring effective implementation, and applying Agile methodologies.

Lead and execute ERM/Operational Risk audits end-to-end, serve as Auditor-in-Charge on engagements, develop test plans and reports, analyze findings, guide remediation, coach audit staff, collaborate with stakeholders and regulators, and use data analytics/AI to strengthen risk assessments and controls.

Build and maintain Credit Authorization regression suite on mainframe (TPF) and distributed platforms. Contribute to regression test automation using Assembler and Java, collaborate with cross-location teams, work with stakeholders to analyze requirements, and identify opportunities to adopt new technologies to improve release quality.

Lead executive reporting, governance, and quality management for Issues & Events operational risk. Oversee metric methodologies, data integrity, automation, process controls, audit readiness, and a team of managers and analysts to deliver executive insights and strengthen operational risk controls.

Monitor and maintain enterprise technology systems and network infrastructure, perform routine maintenance and backups, respond to incidents and end-user requests, configure hardware and software, troubleshoot network and connectivity issues, document configurations and procedures, implement resiliency and security best practices, analyze incident trends and perform root-cause analysis to implement permanent resolutions.

Support personalization capabilities across digital experiences: translate partner requirements into user stories, own feature delivery, lead pre/post-launch testing, partner with Analytics to measure value, create executive presentations, and evolve platform capabilities.

Lead the vision and strategy for data-driven experience capabilities in the global acquisition experience platform, managing a team of product managers and collaborating across functions to enhance customer onboarding experiences.

Support the RRTC leadership team with strategic initiatives, presentations, budgeting, and talent management while collaborating across various departments.

The Sales Governance Executive monitors compliance and risk in sales operations, conducts oversight activities, identifies risks, and produces governance reports to enhance control effectiveness.

The Financial Systems Analyst I executes change management activities and supports Oracle Cloud implementation through user engagement, training, and testing coordination.

The role involves developing campus hiring strategies, managing recruitment processes, building relationships with educational institutions, and analyzing recruitment metrics to support American Express's early career talent pipeline.