Spectrum Jobs

Community Solutions Service Operations Implementation Specialist I

Spectrum

Community Solutions Service Operations Implementation Specialist I

Posted An Hour Ago

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Morrisville, NC, USA

In-Office

Mid level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Perform installation control activities and quality assurance checks for property installations. Triage escalations, collect property data, analyze and implement network device configurations, and perform advanced troubleshooting. Coordinate technician scheduling, sparing orders, staging, and activation with project management and field teams while maintaining customer profile documentation and driving field productivity.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Curious how your skills in installation and troubleshooting can shape customer experiences at Spectrum? In this role, you'll conduct installation control activities and quality assurance checks, collaborating with partners to ensure seamless service delivery. By gathering property data and assisting during escalations, your expertise will help elevate operational standards and ensure reliable connectivity for every client.
How You'll Make an Impact

Perform installation control activities and conduct quality assurance checks to maintain high customer experience standards
Assist boundary partners by completing configuration checks, testing analysis and property data collection during escalation investigations
Analyze and implement network device configurations and advanced troubleshooting to support installation and property escalations
Schedule technician visits, oversee sparing order entries and coordinate staging and implementation checks to support property installations
Collaborate with regional project management and field teams to prepare and activate installation activities
Create and update customer profile documentation in designated databases, ensuring consistency through coordination with database administrators
Drive field productivity by efficiently managing calls and providing support during staging and installation activities

What You'll Bring to Spectrum
Required Qualifications
Education

Two-year degree or certificate telecommunications or IT emphasis

Experience

2+ years of cable/telecommunications experience (Field Ops, HFC plant Troubleshooting or Maintenance Tech)
2+ years of NOC, Dispatch, Call Center Tier or help desk support experience
3+ years of Networking or Equipment Programming experience

Skills

Ability to read, write, speak and understand English
Excellent customer service and communication skills
Basic knowledge of HFC network concepts, DOCSIS and end-user support principles
Ability to communicate professionally, effectively, and courteously with customers, coworkers and constituencies outside the organization using a variety of communication formats (email, chat, in-person, and telephone)
Basic knowledge of Managed WiFi tools and basic ability to use the tools to effectively troubleshoot basic WiFi related issues
Ability to work well with others as part of a team environment
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Basic knowledge of Spectrum products and services and familiar with appropriate terms and abbreviations when discussing industry concepts and issues
Basic knowledge of desktop computer hardware and software (e.g. monitoring tools) used to analyze network performance
Ability to use online knowledge systems and search for reference procedures and work aids (i.e. paperless resources)
Ability to write routine reports and correspondence as well as create or produce reports outlining specific trends in the HFC network to efficiently resolve plant issues
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to distinguish and identify various colors to identify multiple alarm states in the tools and software utilized in the current environment

Preferred Qualifications
Education

Certification in Network+, CCENT, CCNA, or CCNP are a plus
Certificate of Project Management preferred

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Two-year degree or certificate with telecommunications or IT emphasis
2+ years of cable/telecommunications experience (Field Ops, HFC plant Troubleshooting or Maintenance Tech)
2+ years of NOC, Dispatch, Call Center Tier or help desk support experience
3+ years of Networking or Equipment Programming experience
Ability to read, write, speak and understand English
Excellent customer service and communication skills
Basic knowledge of HFC network concepts, DOCSIS and end-user support principles
Ability to communicate professionally across email, chat, in-person, and telephone
Basic knowledge of Managed WiFi tools and ability to troubleshoot basic WiFi issues
Ability to work well with others as part of a team
Ability to solve practical problems and deal with limited standardization
Basic knowledge of Spectrum products and services and related terminology
Basic knowledge of desktop computer hardware and software (e.g., monitoring tools) used to analyze network performance
Ability to use online knowledge systems and search for reference procedures and work aids
Ability to write routine reports and produce reports outlining HFC network trends
Ability to interpret written, oral, diagram, or schedule instructions
Ability to distinguish and identify various colors to identify alarm states
Certification in Network+, CCENT, CCNA, or CCNP
Certificate of Project Management

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — 401(k) match is dollar-for-dollar up to 6% of pay, plus an additional 3% company contribution for most employees, creating up to 9% in annual employer retirement funding. This structure provides meaningful, predictable long-term savings support.
Affordable Benefits — Medical, dental, and vision options are positioned as affordable, with the company absorbing annual cost increases for the past 12 years to keep employee premiums lower. 24/7 EAP counseling expands access to no-cost mental health support.
Parental & Family Support — Six weeks paid parental leave (14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption and surrogacy indicate strong family-building support. These benefits complement standard PTO and paid holidays that increase with tenure.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.