The Role
The Community Manager will build and manage the app's online community, engaging users and fostering relationships to enhance retention and brand loyalty.
Summary Generated by Built In
Our Client is a leading innovator in the social media
technology sector, focused on redefining the parameters of online community and
interaction. Our corporate mission is to develop and deploy best-in-class
digital platforms that facilitate meaningful user engagement and
self-expression. Our operational value is built upon a foundation of
technological excellence, creative vision, and the highest standards of ethical
practice, positioning us at the forefront of the industry's evolution.
Job Brief:
The
Community Manager will be responsible for building, growing, and managing the app’s
online community. He/she will engage users, foster relationships, and create a safe,
vibrant, and interactive environment that encourages user retention and brand
loyalty.
This is a hybrid role based in Ghana
Duties:
- Manage and moderate the app’s
online communities (groups, forums, social platforms).
- Engage users through
interactive content, discussions, and events.
- Develop strategies to increase
community engagement and user retention.
- Address community feedback and
escalate concerns to relevant teams.
- Build relationships with key
users, influencers, and brand advocates.
- Monitor trends, conversations,
and competitor activities to improve engagement.
- Collaborate with marketing and
product teams on campaigns and user experience.
- Create reports on community
growth, sentiment, and engagement metrics.
Requirements
Job Requirement:
- Bachelor’s degree in
Communications, Marketing, or related field.
- 5–7+ years with proven track record in strategy, analytics, partnerships, and leadership of community teams.
- Experience as a community
manager, social media manager, or similar role.
- Excellent communication and
interpersonal skills.
- Strong understanding of social
media trends and online behavior.
- Ability to handle conflict and
maintain a safe community environment.
- Creative thinker with skills in
content creation and digital storytelling.
- Familiarity with community
management tools (Discord, Slack, Hootsuite, etc.).
Skills Required
- Bachelor's degree in Communications, Marketing, or related field
- 5-7+ years experience in strategy, analytics, partnerships, and leadership of community teams
- Experience as a community manager, social media manager, or similar role
- Excellent communication and interpersonal skills
- Strong understanding of social media trends and online behavior
- Ability to handle conflict and maintain a safe community environment
- Creative thinker with skills in content creation and digital storytelling
- Familiarity with community management tools (Discord, Slack, Hootsuite, etc.)
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The Company
What We Do
Elidel Prestige Limited is a fully-owned indigenous Ghanaian Human Resource and Business Management Consultancy firm, specializing in manpower solutions, immigration support, and business advisory services.
