The Role
Drive revenue by managing SMB and enterprise accounts, generating and closing opportunities, expanding upsell/cross-sell, maintaining accurate pipeline and CRM discipline, coordinating with cross-functional teams, and leveraging AWS partnerships to ensure strong customer retention and satisfaction.
Summary Generated by Built In
The Enterprise Account Manager is responsible for driving sales performance across SMB, Enterprise segments while maintaining strong customer relationships and leveraging AWS partnerships to maximize opportunities. This role focuses on achieving revenue targets, improving win rates, reducing sales cycles, and expanding the pipeline with high-quality opportunities.
- Manage a portfolio of accounts across SMB and enterprise segments, acting as the primary point of contact.
- Develop a deep understanding of customer needs, industry trends, and CloudPlexo’s solutions to deliver tailored value propositions.
- Generate and qualify leads, convert them into opportunities, and close deals while managing end-to-end sales cycles.
- Identify upselling and cross-selling opportunities to drive revenue growth within existing accounts.
- Maintain a healthy and predictable sales pipeline with accurate forecasting and strong CRM discipline.
- Collaborate cross-functionally with marketing, product, delivery, and solutions teams to address client requirements and ensure seamless delivery.
- Prepare and deliver compelling proposals, SoWs, business reviews, and presentations to clients.
- Support strategic partnerships, including AWS and other technology partners, to leverage co-selling opportunities and funding programs.
- Monitor market trends, competitor activities, and customer feedback to refine account strategies.
- Ensure an exceptional customer experience from initial engagement through post-sale support, fostering high retention and satisfaction.
Requirements
- Education: Bachelor’s degree in Business, Marketing, Communications, or related field.
- Experience: 4+ years in account management or client-facing roles, with demonstrated experience in managing enterprise-level clients.
- Leadership: Ability to manage client relationships independently and collaborate with internal teams.
- Communication: Strong verbal and written communication and presentation skills.
- Problem-Solving: Ability to resolve issues creatively and promptly.
- Organizational Skills: Skilled in managing multiple accounts and deadlines.
- Technical: Familiarity with CRM systems, reporting tools, and MS Office or Google Workspace.
- Adaptability: Must be agile and capable of handling shifting client demands or market changes.
Competencies:
- Account Management (SMB & Enterprise)
- Sales Strategy & Execution
- Lead Generation & Opportunity Qualification
- Pipeline Development & Forecast Accuracy
- Customer Relationship Building
- CRM Management & Reporting
- Contract Negotiation & Closing Skills
- Proposal & SoW Development
- Presentation & Communication Excellence
- Revenue Growth Planning
- Customer Engagement & Enablement
Benefits
- Uncapped Earning Potential: A competitive base salary paired with an uncapped commission structure designed for the top tier of sales talent.
- Technical Muscle: Full access to our Tier-1 engineering and delivery teams to ensure your deals are technically sound and successfully deployed.
- Growth Environment: A seat at the table in a fast-growing, Advanced AWS Partner firm where your impact is directly linked to the company’s trajectory.
- Comprehensive benefits package including health insurance and pension.
- Hybrid Flexibility: A modern work culture that values results over desk time.
Skills Required
- Bachelor's degree in Business, Marketing, Communications, or related field
- 4+ years in account management or client-facing roles with enterprise-level clients
- Ability to manage client relationships independently and collaborate with internal teams
- Strong verbal and written communication and presentation skills
- Ability to resolve issues creatively and promptly
- Skilled in managing multiple accounts and deadlines
- Familiarity with CRM systems, reporting tools, and MS Office or Google Workspace
- Agility and ability to handle shifting client demands or market changes
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The Company
What We Do
CloudPlexo is a global cloud-native and AI consulting firm that specializes in cloud migration, AI integration, and cybersecurity solutions. They help startups, SMBs, and enterprises build, scale, and optimize on AWS, offering services like cloud automation, data management, and cost optimization.
