Hospital Administrator

HOSPITAL ADMINISTRATOR

JOB DESCRIPTION

Location: Accra                                                                                                     

Industry: Healthcare

Reports To: CEO/Medical Director

Benefits: Private medical insurance

Our client is a leading healthcare provider and diagnostic centre committed to delivering high-quality healthcare services, operational excellence, and exceptional patient care.

Scope
The Hospital Administrator is responsible for overseeing the hospital's administrative functions to ensure the smooth day-to-day operation of the hospital, the efficient delivery of non-clinical services, continuous quality improvement, and the effective management of procurement and administrative resources.

 Key Responsibilities 

• Manage the hospital's administrative and non-clinical functions to ensure the efficient delivery of support services.
  
• Supervise and manage administrative and support service teams, including Front Desk, Housekeeping, Procurement, Maintenance, Security, etc.
  
• Coach and develop administrative staff while fostering a culture of professionalism, accountability, and excellent customer service
  
• Develop, implement, and review administrative policies, procedures, and systems to improve efficiency and service delivery.
  
• Supervise procurement and inventory management to ensure the timely availability of medical, office, and administrative supplies.
  
• Collaborate with the Finance team to prepare departmental budgets, monitor expenditure, and recommend cost-effective solutions.
  
• Prepare administrative and performance reports and provide regular updates to the Medical Director.
  
• Collaborate with the Marketing team to plan and coordinate outreach programmes, community engagement initiatives, and activities that enhance the hospital's visibility and support business growth.
  
• Oversee the administration of contracts with clients, vendors, suppliers, and service providers, including contract implementation, monitoring, renewal, and compliance with agreed terms.
  
• Ensure compliance with healthcare regulations, accreditation standards, health and safety requirements, and internal policies.
  
• Lead service quality initiatives by monitoring patient feedback, resolving administrative complaints, and driving continuous improvement.
  
• Maintain and oversee the hospital's patient and corporate client records to support effective communication, feedback management, and the timely resolution of client concerns.
  
• Build and maintain effective relationships with regulatory authorities, suppliers, contractors, and other key stakeholders.
  
• Work closely with departmental heads to ensure administrative functions effectively support the hospital's clinical services and strategic objectives.
  
  

 Requirements

• Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, Public Administration, or a related field.
  
• A postgraduate qualification in Healthcare Management, Business Administration, Public Administration, or a related discipline will be an added advantage.
  
• Understanding of healthcare regulations and quality standards in Ghana.
  
• Minimum of four (4) years' experience in hospital administration, healthcare management, or a similar role.
  
• At least one (1) year of supervisory or management experience.
  
• Demonstrated experience managing administrative and support services within a healthcare environment.
  
• Experience in procurement, facilities management, regulatory compliance, budgeting, and service quality management will be an advantage.
  
• Excellent organizational and time management skills.
  
  

Competencies

Customer-oriented, Analytical Thinking, Strategic Thinking, Integrity, Conflict resolution, Leadership