Community Engagement Manager
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Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic’s platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, Australia and China.Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
This is an Individual Contributor Role
Who you are:
We are seeking a highly motivated, dynamic, and experienced Community Engagement Manager to join our Customer Marketing team. The ideal candidate has a customer-first mindset and is passionate about understanding our customers’ needs and engaging them in programs that drive mutual success.
In this role, you will be responsible for developing and executing customer engagement strategies that facilitate knowledge-sharing, deliver compelling content and resources, and educate and empower Seismic community members. You will connect with our target audiences through a combination of channels and platforms, including interactive events such as webinars, user groups, roundtables, forums, and online social channels. You will play an integral role in building relationships within the user community and will be focused on driving customer satisfaction, loyalty, and retention at scale.
What you will be doing:
- Execute a nurture & adoption campaign strategy focused on enabling customers to get the most out of their current investment and educating them on how to achieve more value over time.
- Plan and execute engaging customer events and activities, including webinars, user groups, roundtable discussions, and networking events.
- Assist in creating email campaigns, community posts, and other promotional content to drive community engagement and interest.
- Create and curate valuable content and resources to educate and empower community members, driving successful adoption of our products.
- Collaborate with cross-functional teams, including marketing, customer success, and product management to align community initiatives with broader business objectives.
- Moderate community forums, social channels, and other online platforms to ensure a positive and constructive environment for community interaction.
What you bring to the team:
The ideal candidate has a genuine passion for building and nurturing customer communities, both online and offline. They excel at delighting and engaging customers to enhance their experience and foster loyalty. This individual should have a deep understanding of customer marketing strategies, customer community management, as well as strategic event planning and webinar production.
- 5-7 years of directly relevant SaaS experience, working in a Community, Customer Marketing or Customer Success role.
- Excellent Communication Skills: Strong written and verbal communication skills are crucial for effectively engaging with community members, stakeholders, and team members.
- Strategic Thinker: The candidate should be able to develop and execute strategic community engagement plans that align with the overall business objectives.
- Project Management Skills: Highly organized with effective operational discipline; strong ability to manage multiple projects simultaneously, setting priorities and meeting deadlines effectively.
- Innovative and Creative Thinking: The ideal candidate should be able to produce innovative ideas and creative campaigns to drive community engagement and growth.
- Experience with Community Engagement Tools: Familiarity with various community engagement platforms, virtual event & social platforms, and analytical tools.
- Networking Abilities: Strong networking and influencer skills that drive community participation from both internal and external stakeholders.
- Analytical Skills: Ability to track, analyze, and interpret community engagement metrics and feedback to make data-driven decisions and continuously improve community initiatives.
- Adaptability and Flexibility: Ability to adapt to changing priorities, market conditions, and community dynamics in a fast-paced environment.
What we have for you: (US)
- Take time to rest and recharge w/ paid time off, paid company holidays, and end of year company shutdown
- Medical, dental, vision and 2x life insurance
- Health Savings Accounts with $1,000 Single/$2,000 Family employer contribution and employer-paid disability plans
- Fertility & family planning benefits
- Paid parental leave and family caregiver leaves
- Annual professional development reimbursement
- Mental health support + Employee Assistance programs w/ free counseling sessions
- 401k w/ employer match
- Equity program and performance-based bonuses
- Bring Your Own Device technology stipend
- Seismic Cares Program w/ charitable donation matching
- Nine Communities of Belonging (employee resource/affinity groups)
- Access to free paid telemedicine
- Pre-tax commuter benefits
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.