Jobs at Seismic

Consults with clients to document business and content challenges, design Seismic-based solutions, guide sales enablement implementations, support change management, provide ongoing SLA-based services, and assist with client training. The role requires managing multiple projects, solving problems, architecting solutions, and building strong customer relationships in a dynamic SaaS environment.

Own Seismic’s global direct and indirect tax strategy, compliance, provisioning, transfer pricing, audits, and statutory filings across multiple jurisdictions. Lead India’s tax compliance, assessments, GST, withholding, transfer pricing, and tax team. Partner with external advisors, finance leadership, and accounting teams while building scalable processes, automation, and controllership systems.

Leads and scales Seismic’s India Customer Success organization in Hyderabad. Responsibilities include developing customer success strategy, improving retention and adoption, managing customer health and risk, identifying expansion opportunities, building operating models, developing people managers, and overseeing portfolio governance. The role partners with global leadership, Sales, Renewals, Professional Services, Product, Engineering, and Support to drive customer outcomes, revenue retention, operational excellence, and organizational growth.

Own the end-to-end commercial renewal process for an SMB and Commercial customer portfolio. Drive retention, manage renewal risks, lead negotiations, identify expansion opportunities, and maintain accurate forecasts and CRM records. Build customer relationships and collaborate with Customer Success, Sales, Revenue Operations, Finance, and Legal to resolve commercial issues, improve renewal processes, and deliver predictable revenue outcomes.

Lead international payroll processing across Australia, Canada, France, Germany, India, and the UK. Ensure payroll accuracy, statutory compliance, vendor performance, audit readiness, reporting, journal entries, and month-end close. Partner with People Operations, Finance, Accounting, Benefits, and external providers to improve payroll controls, integrations, data quality, automation, and employee support.

Provides chat-based customer support for Seismic’s sales enablement platform. Resolves common Q&A and how-to issues, performs basic troubleshooting, escalates complex technical cases with complete context, and maintains high customer satisfaction. The role also identifies documentation gaps, contributes knowledge base articles, collaborates with Support Engineers, learns incident response procedures, and participates in team improvement projects.

Design, build, test, and ship end-to-end software solutions across services and user-facing web applications. Integrate datastores, content repositories, and management systems; develop onboarding and data exploration experiences; and build distributed job queues. Collaborate with architecture, operations, and engineering teams while maintaining software quality, security, reliability, and strong user experiences. Customer interaction and familiarity with AI agents, LLMs, prompt engineering, and tool calling are beneficial.

Leads and scales a team of Technical Account Managers, Solution Architects, and Implementation Engineers. Oversees technical architecture, integrations, onboarding, account health, escalations, KPIs, and delivery governance. Partners with Product, Engineering, Customer Success, and Sales to improve adoption, retention, renewals, and expansion. Provides mentorship, resource planning, executive client engagement, and operational improvements across enterprise SaaS implementations and post-sales technical advisory.

The posting provides limited role-specific information. The Manager, Project Management position is associated with Seismic, a go-to-market performance and AI revenue execution platform company. Detailed responsibilities, qualifications, experience requirements, technologies, compensation, travel, and clearance information are marked as TBD or not provided.

Leads Seismic’s India go-to-market organization across Customer Success, Renewals, Services, Solution Consulting, Implementation, Technical Account Management, and Project Management. The role owns India GTM strategy, operating model, leadership development, customer outcomes, retention, scalability, governance, and collaboration with global executives. The leader will build organizational capability, improve operational leverage through process, technology, automation, and AI, and represent India GTM priorities to senior stakeholders.

Designs and maintains cloud automation and reliability tooling across multi-cloud SaaS environments. The role improves observability, incident response, SLOs, capacity planning, disaster recovery, and production readiness; participates in a global on-call rotation; leads high-severity incident response and postmortems; partners with engineering, product, security, vendors, and customer-facing teams; and responsibly applies AI-assisted workflows to reliability operations.

Leads end-to-end SaaS customer implementations for commercial and mid-market clients. Manages portfolios of 10–20 concurrent projects, facilitates discovery and solutioning, performs basic technical configurations, tracks schedules and utilization, manages risks and scope changes, reports project status, and delivers client training and enablement through handoff to Customer Success.

Leads India IT operations as the senior technical escalation point, personally handling systems administration, infrastructure, endpoint, identity, network, security, incident response, and end-user support. Manages and mentors IT staff, coordinates local hiring and performance management, aligns operations with global IT strategy, improves automation and self-service, and communicates risks and incidents to global leadership.

Leads and develops a Customer Success and Renewals team in India, managing hiring, coaching, performance, customer adoption, retention, risk mitigation, renewal forecasting, and value realization. Partners cross-functionally to improve digital customer success, operational effectiveness, escalation handling, and customer outcomes across a high-volume B2B SaaS book of business.

Secure Seismic’s cloud environments across multiple providers by monitoring WAF, CSPM, and SIEM systems; auditing against CIS Benchmarks; automating alert triage and remediation; enforcing least-privilege access for service accounts, APIs, and automated agents; and investigating cloud security incidents. The role also involves scripting, developing standardized controls and runbooks, reducing operational toil, and collaborating with cloud security engineering, cloud operations, and product engineering teams.

Leads Revenue Enablement, Revenue Operations, and Demo Engineering teams supporting global Solution Engineering. Oversees Salesforce and GTM technology administration, standard and custom demo capabilities, process optimization, enablement strategy, performance metrics, and team development. Partners cross-functionally with global leaders to scale systems, operations, and services while building a high-performing culture and maintaining deep knowledge of the Highspot platform.

Drive product adoption, proficiency, value realization, and use-case expansion across a high-volume customer portfolio. Analyze usage and engagement data in Gainsight to identify risks, adoption gaps, and ROI opportunities; create targeted intervention plans and scaled digital success motions. Provide product guidance, coaching, and recommendations, coordinate resolution of configuration or workflow barriers, and partner with Support, Product, Services, Engineering, and regional customer success teams to improve customer outcomes.

Leads and mentors Solution Consultants, ensuring consistent solution delivery across customer engagements. Develops consulting frameworks, methodologies, training, and best practices; aligns services with product capabilities; manages staffing, utilization, revenue, and margins; partners with Product teams; supports prospects and customers; and promotes AI-enabled efficiency and high-quality outcomes.

Serves as the primary technical liaison for mid-market and upper-market customers. Provides product expertise, technical guidance, solution advice, and best practices; manages customer expectations, projects, and stakeholder relationships; leads customer meetings; collaborates with customer success, sales, support, product, and engineering teams; and identifies product and process improvements based on customer feedback.

Designs and implements enterprise integration solutions for Seismic customers. Leads requirements gathering, solution architecture, API integrations, technical documentation, project delivery, risk mitigation, customer guidance, training, and post-deployment support. Partners with product, engineering, sales, and customer success teams, presents solutions to technical and executive audiences, manages escalations, mentors junior staff, and recommends product enhancements.