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We help people secure their future and protect the ones they love.
The Role
Advises leaders and stakeholders on strategic, executive, internal, and change communications. Develops communication strategies, plans, messaging, presentations, FAQs, guides, videos, and town hall materials across multiple channels. Partners with change management and project teams to support organizational adoption, manages communication calendars, ensures quality and accessibility standards, and uses engagement metrics and feedback to improve effectiveness. The role also leverages AI-enabled tools and emerging practices to enhance communication productivity and impact.
Summary Generated by Built In
Communications Consultant
Communication & Change Mgmt.
Fulltime/Hybrid, Springfield
The Opportunity
The Communications Consultant serves as a strategic communications advisor, partnering with leaders to translate complex business priorities, operational changes, and strategic initiatives into clear, compelling messages that inform, influence, and drive action. This role blends communications strategy, executive communications, content development, change communications, stakeholder partnership, and data-driven decision-making. The consultant develops and executes communication approaches that support organizational goals, strengthen stakeholder engagement, and help teams navigate change effectively.
Success in this role requires strong business acumen, sound judgment, and the ability to work independently while influencing across multiple levels of the organization. The Communications Consultant challenges assumptions, provides strategic counsel, recommends effective communication solutions, and helps partners connect communication efforts to measurable business outcomes.
The Team
As the voice of Operations, the Communications team designs and delivers strategic and tactical communications across business areas, channels, and high-impact internal audiences. The team partners closely with leaders, business stakeholders, initiative owners, Change Readiness, Field Readiness, Learning & Development, Change Management, and other enterprise partners. Successful team members demonstrate accountability, agility, inclusiveness, business acumen, sound judgment, continuous improvement, and the ability to turn complexity into clarity. High-performing communicators build trusted relationships, influence outcomes without direct authority, and help leaders and teams navigate change with confidence.
The Impact
In this role, the Consultant helps ensure Operations priorities, initiatives, and changes are clearly understood, communicated, and adopted across the organization.
Strategic Consulting & Partnership
Executive Communications
Communication Strategy & Planning
Change Communications & Readiness
Content Development & Channel Effectiveness
Governance, Quality & Measurement
Future-Ready Communications
The Minimum Qualifications
The Ideal Qualifications
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $115,900-$152,100
Communication & Change Mgmt.
Fulltime/Hybrid, Springfield
The Opportunity
The Communications Consultant serves as a strategic communications advisor, partnering with leaders to translate complex business priorities, operational changes, and strategic initiatives into clear, compelling messages that inform, influence, and drive action. This role blends communications strategy, executive communications, content development, change communications, stakeholder partnership, and data-driven decision-making. The consultant develops and executes communication approaches that support organizational goals, strengthen stakeholder engagement, and help teams navigate change effectively.
Success in this role requires strong business acumen, sound judgment, and the ability to work independently while influencing across multiple levels of the organization. The Communications Consultant challenges assumptions, provides strategic counsel, recommends effective communication solutions, and helps partners connect communication efforts to measurable business outcomes.
The Team
As the voice of Operations, the Communications team designs and delivers strategic and tactical communications across business areas, channels, and high-impact internal audiences. The team partners closely with leaders, business stakeholders, initiative owners, Change Readiness, Field Readiness, Learning & Development, Change Management, and other enterprise partners. Successful team members demonstrate accountability, agility, inclusiveness, business acumen, sound judgment, continuous improvement, and the ability to turn complexity into clarity. High-performing communicators build trusted relationships, influence outcomes without direct authority, and help leaders and teams navigate change with confidence.
The Impact
In this role, the Consultant helps ensure Operations priorities, initiatives, and changes are clearly understood, communicated, and adopted across the organization.
Strategic Consulting & Partnership
- Advise leaders, business partners, and project teams on communication objectives, audiences, timing, channels, risks, and outcomes.
- Translate business priorities into clear, actionable messaging that enhances the employee experience.
- Build alignment and influence decisions across stakeholders.
Executive Communications
- Develop executive-ready communications, including talking points, presentations, leadership messages, FAQs, stakeholder updates, and town hall materials.
- Support leaders in communicating priorities, decisions, progress, and organizational changes.
Communication Strategy & Planning
- Create communication strategies and plans for business initiatives, operational priorities, and change efforts.
- Manage communication calendars and coordinate messaging to optimize timing, relevance, and audience impact.
Change Communications & Readiness
- Partner with change management, readiness, project, and business teams to support successful change adoption.
- Develop communications that drive awareness, understanding, engagement, and reinforcement.
Content Development & Channel Effectiveness
- Create high-quality content across multiple channels, including email, intranet, presentations, FAQs, guides, videos, collaboration platforms, and town halls.
- Recommend effective channel strategies based on audience needs, urgency, and complexity.
Governance, Quality & Measurement
- Ensure communications align with brand, tone, accessibility, confidentiality, and quality standards.
- Use engagement metrics and feedback to continuously improve communication effectiveness and audience experience.
Future-Ready Communications
- Leverage AI-enabled tools and emerging communication practices to enhance efficiency, personalization, insights, and overall communication impact.
The Minimum Qualifications
- Bachelor's degree.
- 8+ years of experience in communications, employee communications, internal communications, change communications, public relations, marketing communications, or a related communications field.
- 2+ years of experience developing and executing communication strategies, communication plans, and content to support complex business initiatives, organizational priorities, operational changes, or transformation efforts.
The Ideal Qualifications
- Experience advising senior leaders or business leaders on communication strategy, executive messaging, stakeholder engagement, organizational communications, or change initiatives.
- Experience developing executive communications, leadership messages, talking points, presentations, town hall materials, FAQs, or leader cascade materials.
- Experience supporting organizational change through strategic communications, stakeholder engagement, readiness planning, or adoption support.
- Knowledge of change management principles, methodologies, and tools; Prosci certification or equivalent change management certification preferred.
- Strong business acumen and ability to connect communication strategies to business objectives, operational priorities, and measurable outcomes.
- Experience using data, metrics, feedback, and insights to influence communication decisions and improve effectiveness.
- Strong executive presence, facilitation skills, consulting skills, relationship management, and comfort navigating ambiguity.
- Familiarity with Microsoft 365 collaboration and communication tools, such as Teams, SharePoint, Viva Amplify, PowerPoint, Outlook, or similar platforms.
- Experience leveraging AI-enabled tools to improve communication productivity, quality, personalization, or analysis.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $115,900-$152,100
Skills Required
- Bachelor’s degree
- 8+ years of experience in communications, employee communications, internal communications, change communications, public relations, marketing communications, or a related communications field
- 2+ years of experience developing and executing communication strategies, communication plans, and content for complex business initiatives, organizational priorities, operational changes, or transformation efforts
- Experience advising senior or business leaders on communication strategy, executive messaging, stakeholder engagement, organizational communications, or change initiatives
- Experience developing executive communications, leadership messages, talking points, presentations, town hall materials, FAQs, or leader cascade materials
- Experience supporting organizational change through strategic communications, stakeholder engagement, readiness planning, or adoption support
- Knowledge of change management principles, methodologies, and tools
- Prosci certification or equivalent change management certification
- Strong business acumen and ability to connect communication strategies to business objectives, operational priorities, and measurable outcomes
- Experience using data, metrics, feedback, and insights to improve communication effectiveness
- Strong executive presence, facilitation skills, consulting skills, relationship management, and comfort navigating ambiguity
- Familiarity with Microsoft 365 collaboration and communication tools, including Teams, SharePoint, Viva Amplify, PowerPoint, and Outlook
- Experience leveraging AI-enabled tools to improve communication productivity, quality, personalization, or analysis
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual supports competitive compensation through salary and bonus opportunities, retirement contributions, pay transparency practices and a broad benefits package that adds value beyond base pay. The company also uses long-running pay equity reviews and employee feedback to evaluate whether rewards are supporting employees across roles and life stages.
- Competitive pay and bonus opportunities: MassMutual describes its total rewards approach as holistic and flexible, with competitive salaries and bonuses designed to support employees’ financial well-being. Employees also point to compensation as part of the value proposition, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.”
- Retirement and financial benefits: MassMutual provides a 401(k) benefit of up to 10% of eligible compensation, including a 5% company match and a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes and begins monthly retirement healthcare account contributions for employees starting at age 45.
- Pay transparency and pay equity: MassMutual posts salary ranges in most job postings and has used an independent HR risk management firm to conduct annual adjusted pay gap reviews for 17 years. That approach connects compensation competitiveness with equity and accountability across the employee experience.
- Benefits as part of total rewards: MassMutual’s compensation includes health, dental and mental health benefits, caregiver leave, parental leave, bereavement leave, paid volunteer time, flexible holidays and a Well-Being Wallet of up to $1,250 annually. A head of human resources said, “It’s not about industry standards — it’s about supporting all employees’ well-being in ways that are meaningful to them.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Compensation and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
- Financial stability: MassMutual reported more than $10 billion in insurance and annuity benefits paid in 2025 and total adjusted capital above $34 billion, reinforcing the company’s long-term financial foundation. (MassMutual 2025 Annual Report)
Bottom line: MassMutual supports competitive pay through salary and bonus opportunities, strong retirement contributions, pay transparency, recurring pay equity reviews and benefits designed to support employees’ financial, physical, mental and family well-being.
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The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
