Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
Job Description
PURPOSE: To handle Brokerage agent phone calls and emails. Follow through inquires in a timely manner.
QUALIFICATIONS:
- 2 years of experience in customer service/commissions.
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Highly skilled in client relations
- Excellent interpersonal skills
- Exceptional verbal and written communication skills
- Ability to simultaneously handle multiple complex issues and adapt to company or insurance industry change
- Understands business problems and can design and conduct analyses, direct implementation of new processes, and provide analytical support to senior management staff and client leaders
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Handles Phones calls from Brokerage services and Captive Agents.
- Resolves agent commission issues that require additional research.
- Handles Escalated phone calls and emails from other commission analyst.
- Works with other commission analyst in calculating and verifying commission adjustments.
- Administers effective policies and procedures
- Assist in Developing and updating policies and procedures for Brokerage commissions
- Escalates and follows through on intercompany escalated issues
- Assists in providing backup of internal and external auditors
Top Skills
What We Do
Based in Clearwater, Fla., AmeriLife is a national leader in developing, marketing and distributing annuity, life and health insurance solutions to protect the health and retirement needs of consumers.
For nearly 50 years, AmeriLife has partnered with the nation’s leading insurance carriers to provide value and quality to customers served through a national distribution network of over 150,000 insurance agents and advisors, nearly 30 marketing organizations, and 50 insurance agency locations.
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