Commercial Operational Excellence Specialist

Function:   

The Supply & Commercial Analyst supports commercial and supply decision-making through reporting, forecasting, CRM management, commercial analytics, and operational improvement initiatives. The role acts as a key coordination point between Commercial, Supply, Customer Service, and global support teams to drive performance, operational efficiency, and business growth.

Key Responsibilities:

Commercial Reporting & Performance Analysis

• Prepare and distribute daily, weekly, and monthly commercial reports, including volume, margin, LOB, and terminal performance.
• Analyse sales and commercial performance trends and provide actionable insights.
• Conduct ad hoc analysis to support commercial growth and decision-making.

Commercial Support & Tender Coordination

• Maintain commercial data, contract summaries, and customer records across B2B, Retail, Aviation, and Lubricants.
• Support contract renewal processes and maintain visibility on key commercial agreements.
• Track tender opportunities and prepare commercial offers and tender submissions.
• Prepare and edit weekly commercial review presentations and related business updates.

Forecasting & Business Planning

• Coordinate sales inputs for budgeting and forecasting processes.
• Consolidate and share forecasts with Supply and Business Support teams.
• Analyse actual vs forecast performance and identify key drivers behind variances.
• Assist the Supply manager with the supply planning across the network.

CRM & Commercial Excellence

• Lead CRM review sessions and drive improved pipeline quality and system utilisation.
• Act as PNG focal point for CRM administration, user training, access management, and system support.
• Coordinate with global and IT teams on CRM enhancements and digitalisation initiatives.

Operational Improvement & Cross-Functional Coordination

• Coordinate capture and reporting of Operational Improvement (OI) initiatives across PNG.
• Support process improvement and operational excellence programs.
• Act as a key liaison between Commercial, Supply, Finance, Customer Service, and global support teams.

Requirements:

Qualifications & Experience: 

• Degree in Business, Commerce, Engineering, Supply Chain, or related discipline.
• Experience in commercial analysis, reporting, supply, or business support roles.
• Minimum of 3 years’ experience in a similar role; preferably from a fuel or fast – phase industry such as Fast-Moving Consumer Goods, Manufacturing and Logistics.
• Candidates outside of the above industries with a background or degree in Computer Science or Data Analytics with a strong commercial focus may also be considered.

Skills

• Advanced computer proficiency, particularly in Microsoft Excel and data analysis tools
• Strong business and commercial understanding with exposure to sales operations
• Effective stakeholder management, communication, and presentation skills
• Strong teamwork and collaboration capability across cross-functional teams
• High attention to detail with the ability to manage multiple priorities and deadlines
• Fluency in English and local language(s)

Core Competencies

• Strong numerical and analytical capability
• Negotiation and influencing skills
• Effective written and verbal communication
• Collaboration, partnership, and teamwork mindset
• Innovation and continuous improvement orientation
• Strong interpersonal and relationship management skills
• Good organizational and planning capability

Key Relationships:

• Internal - Management, Sales Team, Business Support Management Team, Finance & Operations Teams
• External – Customers, Retail Partners.