Meet Ozow
Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.
More about this Ozow fantastic position
As Ozow continues to scale, one of our biggest growth opportunities lies within our existing SME and long-tail merchant base. We are looking for a commercially minded Commercial Growth Associate to unlock this opportunity by increasing merchant activity, retention, product adoption and revenue through scalable, data-driven and AI-enabled growth initiatives.
- Collaborate cross-functionally with Commercial, Product, Marketing and Data teams to drive merchant growth initiatives.
- Take ownership of the SME and long-tail merchant segment performance.
- Influence stakeholders using data-driven insights to prioritise growth opportunities.
Merchant Lifecycle Growth
- Design and implement lifecycle programmes to improve merchant activation, engagement and retention.
- Identify growth opportunities across the merchant journey and deploy targeted interventions.
- Optimise onboarding-to-activation funnels to increase active merchant rates.
Merchant Revenue Growth
- Drive Gross Payment Value (GPV) growth across the SME merchant base.
- Increase revenue per merchant through targeted commercial initiatives.
- Improve transaction frequency and overall merchant performance.
- Develop and manage merchant segmentation strategies based on behaviour and value.
- Build and maintain merchant health scoring frameworks.
- Identify at-risk merchants and implement proactive retention strategies.
Product Adoption & Expansion
- Increase adoption of Ozow products across the merchant base.
- Identify upsell and cross-sell opportunities.
- Partner with Product and Marketing teams to drive feature awareness and usage.
- Design and implement scalable, automated growth programmes.
- Leverage AI tools to enhance merchant engagement and internal efficiency.
- Build automated lifecycle journeys that drive measurable outcomes.
- Run structured experiments to test and optimise growth strategies.
- Use data insights to refine initiatives and improve performance.
- Measure and report on impact of growth initiatives.
- Ensure effective use of CRM, data tools and systems to support growth initiatives.
- Build and maintain processes and documentation for scalability.
- Support implementation of tools and systems that enhance merchant growth.
Requirements
- 3–6 years experience in Growth, Commercial Operations, Revenue Operations, Lifecycle Marketing, Merchant Success, Customer Growth, Business Performance or Analytics.
- Experience working with SME or merchant portfolios at scale, using data to drive commercial decisions and executing measurable growth initiatives.
Your skills and competencies
- You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
- Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
- A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.
- You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit.
- Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
- You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.
- You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.
- We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.
- You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.
Interview process
During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.
In office perks
- Healthy breakfast, lunches and snacks
- Monthly team connects
- On-site Barista
Perks for South African based employees
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Birthday leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Access to cutting edge technology - Ozow Tech Stack
Our Employee Value Proposition
Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.
Compliance
As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards
Ready to be exceptional? Apply now!
Keen to know more?
Interested in joining our rocket ship?
To find out more about life at Ozow, head over to our Careers Page here!
Skills Required
- Strong interpersonal and relationship-building skills
- Ability to work cross-functionally with multiple teams
- Experience with CRM and data tools
- Understanding of AI and automation in business settings
What We Do
Ozow is the future of payment as we know it. An oh-so (or Ozow) easy, automated and ultra-secure EFT solution that helps customers pay in just a few seconds, merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS). Through Ozow’s precise and secure system (that reduces the risk of charge-backs), merchants get real-time payments with instant transaction notifications and automated bank reconciliations. As no card is required for payment, their products are also more widely available, resulting in less abandoned carts, increased sales and more happy customers. Furthermore, merchants enjoy transaction fees as low as 1,5%, with no monthly costs, setup fees, or minimum charges, enabling them to save their money. As an added bonus, merchants processing up to R1m per month can use Ozow for free in their first year, no strings attached. Ozow is committed to financial inclusion on a continent where many people are disenfranchised by a lack of payments options. Furthermore, Ozow is committed to making it affordable for smaller businesses to take their trade to a wider audience, and to ensure that if traditional payment methods are unavailable, merchants don’t suffer. To date, Ozow has processed over a billion transactions, and has processed a combined value exceeding R5 billion. Ozow is bringing commerce to a wider audience, promoting financial inclusion and innovating for our customers. Paying with us is Ozow easy, Ozow fast and Ozow trusted
