Commercial and Export-Import Coordinator

With more than 160 sales and logistics facilities in over 70 countries, highly efficient in-house production and more than 6,000 employees, the Doka Group is one of the world’s leading companies for developing, manufacturing and distributing modern system formwork technology. Our strong and effective sales organisation gives construction firms all over the world swift access to pathbreaking formwork solutions and services for all areas of cast-in-place building construction.

To continue building our high level of service for our customers, the Doka Group not only invests in its employees’ professional and personal career development but also sets great store by foresighted personnel planning. If you are passionate about what you do, have an inner drive to succeed, a desire to learn and grow from your experiences, then this is your opportunity to step up to a challenge!

Duties & Responsibilities

As a Commercial and Export-Import Coordinator, you will be responsible for coordinating orders, logistics, and invoicing, ensuring material availability, and managing inventory. This role also includes handling export-import documentation, tracking shipments, and collaborating with Sales, Supply Chain, and Freight Forwarders to optimize processes and ensure timely deliveries.

Key Responsibilities:

Commercial Coordination:

• Place orders and quotes, ensuring timely updates and communication with the Supply Chain.
• Verify LC terms and coordinate with Sales for Proforma Invoices; update delivery dates in DISCOS II.
• Ensure material availability and timely reservation of materials for customer orders.
• Monitor material movements and resolve disputes during the project period.
• Create Picklists for dispatch, arrange transport, and monitor revenue and material availability.
• Ensure accurate and timely invoicing, support period closings, and maintain proper documentation in DISCOS II.
• Coordinate with Engineering, Finance, and Yard Operations to resolve issues and reduce transport costs.
• Manage logistics requirements within the country and submit bills and provisions on time.
• Propose process improvements and handle additional duties as assigned.
• Perform monthly invoicing for engineering services.
• Manage customer creation and order import materials after checking stock.

Export-Import Coordination:

• Coordinate with Freight Forwarders and CHAs and prepare and verify export and import documents.
• Ensure timely duty payments and customs refunds; track all shipments.
• Prepare Proforma Order Confirmations and Tax Invoices; coordinate dispatches and quarantine imported items.
• Allocate Import Sea Freight, post DOKA GMBH invoices, and verify and process Clearance Bills.

This role reports directly to the Manager Operations.

Required Skills and Experience

• Proven experience of commercial coordination & EXIM.
• Experience in customer service will be appreciated.
• Ability to work with little supervision and track multiple processes.
• Outstanding organizational and coordination abilities.
• Excellent communication and interpersonal skills.

Attributes and Motivation

• You have excellent written and verbal communication skills in English language. 
• You have a well-developed analytical skill.
• You have the ability to work individually and in a team environment.
• You are proactive, highly self-motivated, and has high level of integrity.