Nobody wakes up excited to call customers about unpaid balances. But somebody has to do it.
As a Collections Specialist, you'll serve as a key point of contact for customers with outstanding account balances, helping them resolve payment obligations through communication, negotiation, and problem-solving. This role focuses on creating positive customer outcomes while meeting collection goals and maintaining compliance with applicable regulations and company policies.
Success in this role requires confidence, resilience, and a customer-focused approach. Rather than relying on aggressive collection tactics, you'll work to understand each customer's situation, identify practical solutions, and negotiate payment arrangements that work for everyone involved.
If you're comfortable having difficult conversations, enjoy solving problems, and know how to balance empathy with accountability, you'll thrive in this role.
This role is hybrid to our West Jordan office location, with 2-3 days in office per week.
Wage:
$40,000/year (Non-Exempt) + Commission
Benefits:
- 100% employer-paid medical, dental and vision for employees
- Annual review with raise option
- 22 days Paid Time Off accrued annually, and 4 holidays
- After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
- The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
- Paid Parental Leave
- Up to 6% company matching 401(k) with no vesting period
- Quarterly allowance
- Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
- Open concept office with friendly coworkers
- Creative environment where you can make a difference
- No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
- Trail Mix Bar --- oh yeah
Responsibilities:
- Contact customers about outstanding balances via phone and approved communication channels.
- Negotiate payment arrangements and resolve accounts while keeping the customer experience intact.
- Listen, diagnose, and remove barriers to payment using practical problem-solving.
- Stay compliant with FDCPA, CFPB, and internal policies.
- Document interactions, commitments, and account activity accurately and consistently.
- Work high-volume accounts using dialers and collections tools.
- Review account history and choose the right approach for each situation.
- Communicate clearly, firmly, and professionally
- Use internal systems and tools to move accounts toward resolution.
- Escalate when needed and work with leadership to get outcomes.
- Take feedback, share insight, and improve the process.
Requirements:
- 1+ year in collections or sales
- Familiar with FDCPA and CFPB compliance rules
- Strong communicator who can negotiate and problem-solve in real time.
- Comfortable in a dialer-based, performance-driven environment.
- Solid computer skills and written communication ability.
- Detail-oriented with accurate documentation habits.
- Quick learner who adapts to new systems and processes.
- Team-first mindset with accountability and openness to feedback.
Skills Required
- 1+ year in collections or sales
- Familiar with FDCPA and CFPB compliance rules
- Strong communicator who can negotiate and problem-solve
- Comfortable in a dialer-based, performance-driven environment
- Solid computer skills and written communication ability
- Detail-oriented with accurate documentation habits
- Quick learner who adapts to new systems and processes
- Team-first mindset with accountability and openness to feedback
What the Team is Saying
Corporate Tools LLC Compensation & Benefits Highlights
-
Healthcare Strength — Employer-paid medical, dental, and vision are stated at 100% for employees, with a self-funded option to support out-of-network access. In-house therapists and plans to add primary care and wellness staff further reinforce the healthcare offering.
-
Retirement Support — A Safe Harbor 401(k) with up to a 6% company match and immediate vesting is described, with enrollment after 60 days. Fidelity brokerage access is noted as part of the plan.
-
Leave & Time Off Breadth — PTO reportedly starts at 22 days plus 4 paid holidays, increases by 7 days at year three, and transitions to flexible time off at year five. Paid parental leave is also referenced in the materials.
Corporate Tools LLC Insights
What We Do
Corporate Tools is proudly, stubbornly independent. No outside investors calling the shots. It’s just us choosing customers over profits, every time. We build the behind-the-scenes tools that keep businesses running: software, LLC filings, registered agent service, website and domain registration, address services… basically all the unglamorous stuff that makes companies actually work. We’ve grown into one of the largest B2B providers in the U.S. by sticking to a simple mission: solve the real, messy, confusing problems of starting and running a business, while keeping your privacy intact and making your life a whole lot easier.
Why Work With Us
We’re privately held, debt free, and focused on people. Not investors. That means we can keep hiring folks we like, building tools that actually work, and making sure our customers are taken care of. If you want to know more about what values drive us, check out our Company Principles.
Gallery
Corporate Tools LLC Teams
Corporate Tools LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a hybrid employer we have full-time remote employees and employees that live near our offices who have the option to work in-office or from home. There are just a few, select roles that specify and require some in-office time.
