TransUnion's Job Applicant Privacy Notice
Team Overview
At TransUnion, we use information to help people make better decisions and enable organizations to optimize risk-based decisions while helping consumers understand and manage their personal information. The Collections team supports the organization by resolving complex account issues and recovering outstanding receivables from high-volume customer portfolios. The Collector builds productive customer relationships, applies critical thinking to escalated collection matters, and contributes to cash flow objectives. This role reports to a Sr. Lead, Shared Services. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.Role Overview And Core Responsibilities
- Proactively engage customers with overdue accounts to develop and execute effective collection strategies and payment plans.
- Facilitate the communication, information exchange, and relationship building necessary to collect outstanding receivables within established contractual payment terms.
- Conduct scheduled collection calls, address critical discussion points, and accurately document outcomes in the designated system.
- Investigate, analyze, and resolve invoice disputes in collaboration with external customers and internal business partners.
- Analyze account information to identify risk, prioritize collection activities, and resolve complex issues affecting aging invoices.
- Partner with Sales and other cross-functional teams to coordinate collection efforts and support cash flow objectives.
- Monitor performance against established targets for past-due accounts and balances aged 90 days or more.
- Maintain accurate account documentation and comply with applicable company policies, procedures, and internal controls.
- Identify trends, recurring issues, and opportunities to improve collection processes and operational efficiency.
Required Knowledge And Experiences
- A minimum of two to three years of hands-on collections experience working with business-to-business customers.
- Experience managing high-volume portfolios that include complex or challenging customer accounts.
- Demonstrated ability to manage conflicting priorities, meet strict deadlines, and work with a sense of urgency.
- Strong customer-focused approach, with an understanding of business needs, performance targets, and relationship management.
- Strong verbal and written communication, attention to detail, analytical problem-solving, and account-documentation skills.
Required Technical Skills
- Proficiency in Microsoft Excel.
- Ability to use enterprise resource planning and account-management systems to research, manage, and document collection activities.
- Fluency in English and Spanish.
Desired Skills
We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:
- Experience using PeopleSoft or a similar enterprise resource planning system.
- Ability to adapt to ongoing changes in policies, procedures, and technology.
- Experience identifying trends and recommending improvements to collection processes.
- Ability to build effective working relationships across Collections, Sales, and other internal teams.
- Willingness to support special projects and additional departmental priorities as assigned.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Analyst, Shared Services
Skills Required
- Two to three years of hands-on B2B collections experience
- Experience managing high-volume portfolios with complex or challenging customer accounts
- Ability to manage conflicting priorities, meet strict deadlines, and work with urgency
- Customer-focused approach with understanding of business needs, performance targets, and relationship management
- Strong verbal and written communication skills
- Attention to detail, analytical problem-solving, and account-documentation skills
- Proficiency in Microsoft Excel
- Ability to use ERP and account-management systems
- Fluency in English and Spanish
- Experience using PeopleSoft or a similar ERP system
- Ability to adapt to changes in policies, procedures, and technology
- Experience identifying trends and recommending collection-process improvements
- Ability to build effective relationships across Collections, Sales, and internal teams
- Willingness to support special projects and additional departmental priorities
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as strong, with multiple plan choices, reasonable deductibles, and access to mental‑health resources like Spring Health.
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Leave & Time Off Breadth — Flexible Time Off for salaried roles, PTO for hourly roles, paid holidays, wellness days, and hybrid flexibility underpin generous time‑away options.
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Parental & Family Support — Parental and caregiver benefits are emphasized, including 12 weeks of paid parental leave with a gradual return, adoption assistance, dependent‑care FSA, and Care@Work backup care from day one.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
