Cluster Learning & Develop Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

The Cluster Assistant Training & Development Manager will be responsible for overseeing Learning & Development (L&D) initiatives across Radisson Colombo Hotel, Radisson Kandy Hotel, and Radisson Blu Galle Resort. This role ensures that each property’s L&D in-charge is effectively guided, supported, and aligned with corporate standards. The manager will drive training excellence, monitor Typsy training targets, and deliver measurable results in employee performance and guest satisfaction.

Key Responsibilities

Cluster oversight: Supervise and coordinate L&D activities across the three Radisson properties, ensuring consistency and alignment with brand standards.

Team guidance: Mentor and support the L&D in-charge at each property, providing direction, resources, and feedback to strengthen training delivery.

Training needs analysis: Identify skill gaps and training requirements across departments, designing programs to meet operational and service excellence goals.

Typsy training management: Monitor and ensure achievement of Typsy training targets, tracking completion rates and effectiveness.

Performance monitoring: Evaluate training outcomes, measure ROI, and report on progress to senior leadership.

Program development: Create and implement innovative training modules tailored to hospitality service standards and Radisson brand values.

Compliance & standards: Ensure all training programs comply with Radisson Hotel Group policies and local regulations.

Result-driven culture: Foster a culture of continuous learning and professional growth, driving measurable improvements in guest satisfaction scores and employee engagement.

Bachelor’s degree in Hospitality Management, or related field.

Minimum 5 years of experience in Learning & Development within hospitality or service industries.

Strong leadership, coaching, and communication skills.

Proven ability to manage multiple properties and deliver consistent results.

Why Join Radisson Hotel Group? 

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.