IT Support Specialist (IGT1)

About IGT1:

IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates and also a sister company of IFS.

At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class products and services, and creates long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

About the Client: Kyriba

Kyriba is the global leader in cloud-based finance solutions, empowering CFOs and their teams to transform how they activate liquidity as a dynamic, real-time vehicle for growth and value creation. Our award-winning SaaS platform delivers comprehensive treasury, risk management, payments, and supply chain finance capabilities that enable companies to optimize their working capital and enhance financial performance.

About this Role

The IT Support Specialist provides administration, supports, and troubleshoots personal computers, software, printers and associated peripherals in a managed network environment to ensure a reliable computing system for staff. This role is based in a Sri Lanka hub and serves as the first level of IT support, providing direct support to a wide variety of end users to resolve specific problems. The IT Support Specialist is also in charge of preparing and coordinating employee onboarding and offboarding across the company, including managing the creation, modification, and deactivation of user accounts and access.

Key Responsibilities: 

• Diagnoses and resolves hardware and software problems for end-users in-person in Colombo, and on the phone/Slack.
• Prepares and coordinates onboarding and offboarding activities across the company, including user account creation, access provisioning, and account deactivation.
• Manages user accounts and access on a day-to-day basis (requests, updates, permission changes, and troubleshooting access issues).
• Monitors IT infrastructure and applications for service interruptions and incidents. Assists IT Support colleagues to resolve problems and implement solutions.
• Records all activities in ITS standard documentation and support systems. Documents solutions and procedures on the Intranet as needed.
• Configures, installs, upgrades, moves, troubleshoots, and repairs PCs, laptops, printers, phones, and associated peripherals. Performs moves, adds, and changes of IT equipment as needed.
• Accepts delivery of equipment and supplies and performs necessary inventory and storage tasks to maintain an accurate inventory of our systems.
• Escalates and notifies other IT Support staff as needed to resolve issues. 

Qualifications:
Education & Experience

• Bachelor’s degree in Computer Science, Management Information Systems, or a related IT discipline (or equivalent practical experience)
• Minimum of 3 years of experience in IT Support or a similar role

Technical Knowledge

• Strong understanding of operating systems including Windows, Linux, and macOS
• Knowledge of local area networks (LANs) and communication equipment
• Ability to troubleshoot and resolve hardware and software issues, identifying root causes effectively
• Familiarity with identity and access management tools such as Active Directory, OKTA SSO, and Google SSO
• Experience managing enterprise tools such as Google Workspace, Zoom, Slack, Dropbox, Kace, and Jamf.

Tools & Platforms

• Experience with ticketing systems (e.g., Jira, ServiceNow, Salesforce) and queue management
• Hands-on experience with IT asset management tools (e.g., Kace, Jamf)
• Exposure to IT procurement processes, including purchase order management

Core Skills & Competencies

• Strong analytical and problem-solving skills with the ability to apply logical reasoning to identify root causes and evaluate solutions
• Ability to prioritize tasks and manage daily support operations alongside project work efficiently
• Experience following structured incident management or intervention frameworks
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams
• Ability to build collaborative and productive working relationships
• Proactive mindset with the ability to suggest innovative solutions

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP