Jobs at Radisson Hotel Group

Manages the hotel’s Human Resources function, including employee lifecycle management, recruitment, compensation, development, training, succession planning, performance evaluation, compliance, budgeting, and stakeholder relationships. The role supports a positive workplace culture, resolves employee issues, improves team and guest experiences, and ensures HR initiatives align with hotel targets and applicable legislation.

Coordinate hotel reservations by converting booking inquiries into sales, anticipating guest needs, upselling to maximize revenue, and ensuring a smooth, high-quality guest experience. The role requires strong organization, attention to detail, communication, teamwork, flexibility, and a customer-focused attitude. Previous experience in a similar position is beneficial but not essential.

Welcomes and assists hotel guests with check-in, check-out, requests, and front-office procedures. Provides fluent Chinese- and English-language support, delivers personalized customer service, coordinates with departments, and helps ensure smooth daily front-office operations and memorable guest experiences.

Manage and publish multilingual digital content across RadissonHotels.com and the Radisson Hotels app. Responsibilities include processing copy and image requests, operating CMS and DAM tools, coordinating translations, maintaining brand and content quality, resolving reported issues, identifying CMS bugs, submitting Jira tickets, and routing support requests. The role requires strong organization, attention to detail, basic HTML knowledge, ticketing-system familiarity, and the ability to manage competing priorities.

Welcomes and assists hotel guests, guides them through self-service check-in and check-out kiosks, provides information about hotel services and local attractions, resolves guest questions, coordinates with hotel departments, and supports front-office operations while delivering friendly, flexible hospitality.

Supervise daily food and beverage outlet operations, lead service staff, conduct briefings, and ensure high-quality guest service. Responsibilities include outlet preparation, monitoring food and beverage standards, handling guest feedback, coordinating with kitchen and departments, assisting with scheduling, training team members, monitoring stock and wastage, and maintaining cleanliness, hygiene, safety, and hotel compliance standards.

Supports the planning and execution of hotel meetings, conferences, banquets, and events. Responsibilities include preparing event documents, coordinating room setups, updating schedules and guest lists, communicating requirements across departments, assisting guests and clients, and supporting event operations. The intern gains practical experience in event planning, administration, customer service, and hotel operations while collaborating with Sales, Food & Beverage, Front Office, and other teams.

Oversee hotel reservations operations, ensuring a smooth guest journey and high service standards. Maximize guest satisfaction, track reservations metrics, manage departmental budgets and inventory, lead team development, maintain stakeholder relationships, support financial performance initiatives, and ensure compliance with company policies and applicable regulations.

Lead the hotel front office during assigned shifts, directing reception staff and ensuring smooth guest operations. Coach and motivate team members, handle complaints and complex guest issues, coordinate with other departments, prioritize operational needs, meet front-office KPIs, uphold procedures, and maintain guest and colleague safety. The role requires several years of hotel reception experience, strong communication, professional English, flexibility, and a commitment to exceptional hospitality.

Coordinates meetings and events within the hotel’s sales department, supporting proactive sales initiatives, revenue growth, guest satisfaction, timely issue resolution, departmental targets, cost and inventory control, compliance, and strong internal and external relationships.

Supports the technical operation of digital payment platforms, including payment integrations, incident resolution, reconciliation, monitoring, provider coordination, testing, onboarding, and compliance with PCI DSS, 3DS, tokenization, PSD2, and SCA requirements. Maintains documentation, supports SAP integrations, and contributes to payment platform stability and continuous improvement while collaborating with technical, finance, product, compliance, PSP, and acquiring partners.

Provide first-level application support for Radisson’s EMMA property management system. Resolve application errors, answer hotel user requests, configure the PMS, manage ServiceNow tickets, document processes, and coordinate with technical teams and third-party suppliers. The role serves as a dedicated contact for hotel portfolios, supports Front Office, Meetings & Events, Point of Sale, and Loyalty functions, and builds strong relationships with hotel stakeholders. Fluency in English and French is required, with travel up to 20%.

Supports the Data Governance and Master Data Management team through data collection, cleansing, validation, creation, enrichment, quality analysis, and reporting. Documents data processes and governance standards, collaborates with business and IT teams to resolve data issues, and participates in MDM testing and process improvement initiatives. The six-month internship begins in October and provides practical experience with enterprise data and digital transformation.

Leads sales initiatives across a portfolio of hotels, manages and coaches Account Managers, drives revenue growth, develops new business opportunities, and builds strong stakeholder relationships. The role develops and executes sales strategies, increases productivity and sales volume, and enhances hotel reputation through effective communication, negotiation, and team leadership.

Supports hotel food and beverage operations by delivering timely, high-quality guest service, responding to inquiries, completing assigned duties professionally, and helping achieve departmental goals. Assists with inventory and cost control, maintains productive team relationships, promotes company values, and follows legal, compliance, and audit requirements.

Manage the hotel’s finance department, including budgeting, financial reporting, accounting controls, audits, compliance, and performance analysis. Lead and develop the finance team, strengthen financial processes, support strategic decision-making, maintain stakeholder relationships, and recommend actions to improve financial results while supporting excellent guest service.

Leads the hotel sales team, directs revenue-generating activities, maximizes hotel revenue and growth, develops new business, and builds strong relationships with internal and external stakeholders. The role requires achieving sales goals, improving productivity and sales volume, negotiating effectively, communicating clearly, and enhancing the hotel’s community image while delivering memorable hospitality experiences.

Supervises hotel purchasing activities, including reviewing requisitions, sourcing approved vendors, obtaining quotations, preparing purchase orders, negotiating terms, and ensuring timely delivery. Coordinates with stores, receiving, accounts, and hotel departments to resolve discrepancies and maintain procurement documentation. Monitors inventory, vendor records, market prices, purchasing compliance, and cost-saving opportunities while supporting vendor evaluations, contract negotiations, reporting, and the Purchase Manager.

Supervise hotel property maintenance operations, ensuring facilities are maintained to high standards. Lead and develop the maintenance team, manage budgets and inventory, control costs, respond to guest maintenance needs, and implement preventative maintenance programs addressing environmental and conservation matters.

Provides administrative and executive support to the hospitality operations leadership team. Responsibilities include coordinating departmental activities, maintaining inventory and productivity standards, communicating with stakeholders, supporting guest satisfaction, ensuring timely completion of assigned tasks, and documenting compliance activities for audits. The role requires strong organization, communication, adaptability, integrity, and at least five years of relevant administrative support experience.