Meet the Team
Cisco Meraki and Cisco Enterprise Switching empower customers to run critical networks with cloud-managed and cloud-enabled switching. The Cloud Switching BE Escalation role is part of Catalyst Engineering's CEAD organization, collaborating across Support, Product Management, and Engineering to resolve impactful technical issues. Our CEAD Cloud Switching BE Escalation team tackles high-visibility customer critical issues, adoption and deployment risks, and recurring product-quality signals to improve flagship switching products and cloud-management workflows. This dynamic, multi-functional team is passionate about protecting and improving the customer experience for Catalyst and Meraki switching!
Your Impact
- Own technical reviews of complex Catalyst, IOS-XE, Meraki switching, and cloud-management issues from Support, escalations, or bug reports.
- Drive issues from unclear symptoms to clear problem statements, impact assessments, and actionable plans.
- Use CLI outputs, packet captures, logs, topology, lab reproductions, and firmware context to validate or disprove suspected defects.
- Coordinate various teams across Support, Engineering, Product Management, and Sales to resolve customer-impacting issues.
- Translate field findings into product-quality feedback, supportability improvements, documentation, training, and prevention of recurring issues.
Minimum Qualifications
- 5+ years of in depth experience with IOS-XE/Catalyst switching, cloud-managed switching, enterprise networking, escalation engineering, or TAC.
- Strong Layer 2 and Layer 3 troubleshooting skills across VLANs, trunks, STP, EtherChannel/LACP, ARP, DHCP, routing, multicast, and packet analysis.
- Experience in routing and switching protocols such as OSPF, BGP, IS-IS, STP, VLAN, MPLS, EVPN, TCP/IP, DHCP, and HTTP.
- Demonstrable ability to debug sophisticated systems, distinguish product defects from configuration or environment issues, and document findings clearly.
- Excellent written and verbal communication skills for customer-impacting issues, multi-functional coordination, and support mentorship.
Preferred Qualifications
- Experience with customer escalations, high-severity incidents, adoption or deployment risks, maintenance-window support, or executive/high-visibility situations.
- Familiarity with Cisco Meraki Dashboard, Catalyst cloud monitoring/management, Meraki switching, or switching BE escalation workflows.
- Ability to balance customer urgency, technical depth, business impact, and product quality priorities while handling ambiguity.
- Experience in SQL, Python, Perl, TCL, Ruby, or other automation/data-analysis tools to inspect trends, reproduce issues, or reduce manual effort.
- Progress toward advanced networking certifications such as CCNP, CCIE, or equivalent practical experience.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- 5+ years of in depth experience with IOS-XE/Catalyst switching, cloud-managed switching, enterprise networking, escalation engineering, or TAC
- Strong Layer 2 and Layer 3 troubleshooting across VLANs, trunks, STP, EtherChannel/LACP, ARP, DHCP, routing, multicast, and packet analysis
- Experience with routing and switching protocols such as OSPF, BGP, IS-IS, STP, VLAN, MPLS, EVPN, TCP/IP, DHCP, and HTTP
- Ability to debug complex systems, distinguish defects from configuration/environment issues, and document findings clearly
- Excellent written and verbal communication for customer-impacting issues, cross-functional coordination, and mentoring
- Experience with customer escalations, high-severity incidents, adoption or deployment risks, maintenance-window support, or executive/high-visibility situations
- Familiarity with Cisco Meraki Dashboard, Catalyst cloud monitoring/management, Meraki switching, or switching BE escalation workflows
- Ability to balance customer urgency, technical depth, business impact, and product quality while handling ambiguity
- Experience in SQL, Python, Perl, TCL, Ruby, or other automation/data-analysis tools
- Progress toward advanced networking certifications such as CCNP, CCIE, or equivalent practical experience
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
