What's In It For You?
- Competitive salary and top-notch bonus/incentive plans.
- Professional development and continuing education opportunities.
- The chance to work with fascinating, cutting-edge platforms.
- Exceptional work-life balance, flexible time-off policies, and accommodating work schedules.
- Comprehensive healthcare, with multiple options for individuals and families.
- Generous 401(k) retirement plans with up to 8% company match.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
What You'll Do
- Maintain multiple customer environments.
- Update and Manage ticket backlog based on internal policies.
- Crisis Management - Identify any high-priority issues and escalate to the next level.
- Provide Customer-First experience while utilizing phone calls, emails, and the ticketing system to manage cases.
- Work cohesively with a team as well as all divisions of the company. Customer-first approach.
- Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers.
- Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
- Be able to independently research and learn new material/ concepts, then share the latest knowledge with the team.
- Be able to listen to, accept, and accurately follow directions from senior engineers.
- Be able to interface with Vendors to achieve resolutions for the customer.
- Be able to upkeep various spreadsheets accurately.
- Assist with creating, reviewing, and updating internal Knowledge Base Articles.
Who You Are:
As you've seen, this job requires someone at the top of their cloud engineering game. Because it's such a critical role, here are the requirements that will ensure you're on track for this opportunity.
Qualifications
Minimum:
- High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
- Excellent troubleshooting methodology.
- Manage VDI environments
- Citrix
- AVD
- Horizon
- RDS
- Flexibility to work alternative days and shifts as needed.
- Days Example: Tuesday - Saturday or Sunday - Thursday.
- Willingness to work on a 24x7 on-call rotation schedule.
Technology
- Microsoft Active Directory
- Password resets, Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, etc.
- Windows OS management -> Windows 2016, 2019, 2022
- Print Server Management -> Deployment &Troubleshooting
- File Server Management -> Disk Management
- Server Performance Monitoring, investigation, and remediation -> Memory, CPU, Disk, and I/O
- Third-party application installation and troubleshooting: Adobe, QuickBooks, Zoom, Sage, etc.
- Basic experience with VDI technologies: Citrix XenApp/XenDesktop ( Citrix Workspace, Citrix Director, Citrix user connection process, etc..), RDS, VMWare Horizon
Preferred:
- Certificates
- AZ-900
- AZ-104
- Server +
- Networking +
- Security +
- Citrix Policy Management
- SSL Certificate management
- Advanced Windows OS management
- Legacy Windows OS -> 2008, 2012/R2
- Proficient in PowerShell
- Advanced Virtualization: VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud
- Basic understanding of parallel technologies
- Networking -> FortiGate
- O365 -> Outlook/ Exchange
- Azure AD
- MFA/2FA: Duo, Azure MFA, Workspace One, OneLogin
- Veeam Backup and restoration
USD 26.06 - 39.13 per hour
Compensation:
Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
