https://www.mimsoftware.com/
MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans.
This role will work with our current Radiation Oncology customer base located in various regions, which will require regularly meeting with the customer during their normal working hours and potentially outside of US based business hours. We are looking for candidates located in the western United States to better align with the working hours of our customers.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).Job Description
What You’ll Do:
- Manage customer accounts both remotely and on-site
- Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen
- Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.)
- Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology
- Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling
- Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner
- Capture customer feedback and interactions in our CRM
- Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and service contract renewal
- Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person
- Collect on and perform renewals of our customer’s service and maintenance contracts
- As a team member of an global company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our global offices
What You’ll Need:
- 5+ years of customer success management or similar experience preferably in a clinical setting
- A bachelor’s degree is preferred
- Highly competent in a multitude of IT capabilities to support business needs including CRM
- Strong communication and interpersonal skills to build lasting connections
- Time management and organizational skills with the ability to multitask
- Proven ability to navigate hospital institutions
- Willingness to travel nationally up to 30%
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Skills Required
- 5+ years of customer success management or similar experience, preferably in a clinical setting
- Bachelor's degree
- Competence with IT capabilities, including CRM systems
- Strong communication and interpersonal skills
- Time management, organizational skills, and ability to multitask
- Ability to navigate hospital institutions
- Willingness to travel nationally up to 30%
- Legal authorization to work in the United States without employment visa sponsorship
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
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Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
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Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
GE Healthcare Insights
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
