Our Opportunity:
Chewy's mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on re-defining how veterinarians and pet parents care for their pets. Chewy Health is on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our PracticeHub platform, making it easier to keep pets of all shapes and sizes, leading healthy, happy lives.
As part of this mission, Chewy Health is currently seeking an experienced Clinic Business Associate (CBA) in our Chewy Healthcare Services organization. The CBA will own a portfolio of veterinary clinics in predefined portfolio owning customer relationship through the clinic lifecycle stages on PracticeHub software, our new online platform to streamline the prescription process and meet pet parents where they already shop today. The start of clinic journey is through enrollment on the correct program on PracticeHub and work as a trusted advisor to clinics, driving ongoing engagement through virtual engagements to help veterinary clinics save time and grow revenue.
What You'll Do:
- Present and promote strategic programs and services for Chewy Health to clinics, identifying the unique needs of the individual practices and advocating the correct program or service to meet their business needs.
- Grow clinic enrollment in Chewy Health services within a set portfolio via a Master Service Agreement & and create further lead generation mechanisms.
- Drive veterinary engagement across the clinic success lifecycle virtually through creating and executing strategies and tactics to increase utilization of PracticeHub and other Chewy Health services
- Drive usage, feature adoption, and re-activation of clinics enrolled with PracticeHub and drive behaviors that help clinics get maximum benefit from the platform
- Build deep and meaningful relationships through a partnership and consultative model while driving loyalty with veterinary professionals within your portfolio
- Be a trusted advisor; sharing best practices, identifying growth opportunities, and evaluating and analyzing customer needs.
- Provide content and client support to ensure clinics can seamlessly adopt and operationalize PracticeHub and associated services
- Work closely with Sales, Onboarding, Operations, and Customer Service to ensure a positive customer experience deliver on clinic success goals achievement using Chewy Health analytical tools.
- Be a veterinarian, practice team and pet parent advocate, providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parent experience
- Think big and innovate to find new and novel ways to increase adoption and engagement or reduce cost to serve
- Complete all administrative requirements in a timely fashion as directed by management.
- May represent Chewy Health at local, regional, and national trade shows and exhibits to promote Chewy Health products to the animal care community.
What You'll Need:
- 2+ years of overall work experience with 1+ years as an account manager or customer success manager in technology services/SAAS, eCommerce marketplace or related industries (B2B or B2C); experience in the veterinary or healthcare industries strongly preferred
- Expertise in building and managing customer relationships, increasing engagement, and growing businesses with a top-down, bottom-up approach
- History of implementing processes, methodologies, programs and/or frameworks for managing customer engagement and ongoing retention across multi-site locations
- Demonstrated ability to meet and exceed KPIs and results in a high-growth, fast-paced environment
- Hands on experience with sales/CRM technologies and best practices (Salesforce, etc.), and/or Engagement or Marketing Automation Software and tools
- Ability to synthesize large quantities of and complex data into usable/actionable information
- Track record of taking ownership and driving results in a data-driven, fast-paced environment
- Excellent written and verbal communication skills
- Position requires some travel (10-25%)
- Bachelor's degree or equivalent experience required
Bonus:
- Experience as a veterinary technician or assistant
- History of selling into or engaging with, large and small veterinary OR medical practices in the US
- History managing and growing multi-site locations across a diverse product portfolio
- Experience with launching new technology products/services to veterinary clinics OR medical practices
- Strong understanding of the overall pet care industry and recent trends
- In depth experience and understanding of the veterinary profession in the US
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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