General Purpose
With direction from the Wealth Management Officers and guidance from Client Support Associates III/IV staff, the Client Support Associate (CSA) II performs daily client service and Wealth Management Officer support. Responds to client requests, questions, and provides account information to clients and Wealth Management Officers.
Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Backs up the CSA I for directing incoming calls, greeting and directing clients and visitors.
- Receives, opens, distributes, and processes mail and makes daily deposit, to back up CSA I.
- Collects, stamps, and drops off outgoing mail, including client birthday cards and large client mailings, to back up CSA I.
- Fields questions regarding Alpine Bank Wealth Management (ABWM) functions.
- Facilitates client requests for deposits, transfers, trades and distributions.
- Prepares account opening and closing documents to include checklist maintenance, document generation and client follow-up.
- Provides account maintenance by requesting and obtaining required documents from clients.
- Schedules appointments and account reviews between client and Wealth Management Officers.
- Conducts Annual Account Reviews with help from staff which includes AAR administrative question completion, flagging maintenance concerns and participating in administrative AAR meetings.
- Provides Memorandum Ticklers to Management.
- Learns ABWM processes, procedures, customer service standards, and organization.
- Works to develop strong interpersonal relationships with other CSAs, Operations Associates, Investment Associates, Officers, clients, and bank staff.
- Develops a basic understanding of operating systems including Global Wealth Enterprise Solution.
- Regular and reliable on-site attendance is required as an essential function of this position.
- Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability:
- General knowledge of investing and finance concepts including ABWM’s portfolios and investment vehicles.
- Excellent written and verbal communication skills.
- Superior interpersonal, organizational and client services skills.
- Strong computer skills including proficiency in Microsoft Suite (Word, Excel and PowerPoint), and internet research.
- Ability to operate multi-line telephone system and fax machines.
- Ability to manage difficult customer situations.
- Strong ability and understanding the necessity of maintaining confidentiality.
- Ability and willingness to solicit feedback to improve customer service.
- Skill and ability to present numerical data effectively.
- Ability and willingness to identify and resolve problems in a timely manner and to develop alternative solutions when needed.
- Ability to balance team and individual responsibilities, adapt to changes in the work environment, manage competing demands, prioritize and plan work activities, and follow instructions.
Education or Formal Training:
- High School Diploma or General Education Diploma (GED) equivalent required.
Experience:
- Previous work as a Client Support Associate I or similar in a banking environment is preferred.
- Experience in wealth management and/or financial planning industry is preferred.
- Proficiency in Microsoft Word, Excel, PowerPoint, internet research abilities, and strong communication skills required.
- Prior customer service experience is required.
- An equivalent combination of education and experience may be substituted on a year-to-year basis.
Working Conditions
Working Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Activities:
These are representative of those which must be met to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This is largely a sedentary role; however, some filing is required; it would require the ability to reach for and lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may have to lift up to 25 pounds.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $21.50 to $26.50 per hour, depending on experience.
For an overview of our employee benefits please visit: Alpine Bank Careers Page
Position anticipated to close July 31, 2026, or until filled.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School Diploma or GED
- Prior customer service experience
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Ability to perform internet research
- General knowledge of investing and finance concepts including ABWM portfolios and investment vehicles
- Superior written and verbal communication skills
- Strong interpersonal, organizational and client service skills
- Ability to operate multi-line telephone systems and fax machines
- Ability to manage difficult customer situations and maintain confidentiality
- Ability to lift up to 25 pounds and perform light filing tasks
- Previous work as a Client Support Associate I or similar in banking
- Experience in wealth management and/or financial planning industry
What We Do
Founded in 1973, Alpine Bank is an independent, employee-owned organization with headquarters in Glenwood Springs and banking offices across Colorado’s Western Slope, mountains, and Front Range. Alpine Bank employs more than 800 people and serves 170,000 customers with personal, business, wealth management*, mortgage, and online banking services. Our customers tell us doing business with employees who actually own the bank makes all the difference. They cite our friendly service, flexibility in creating tailored solutions, timely local decision-making, and long-term customer commitment which can often spans decades. At Alpine Bank we believe that strengthening our communities is more than good business, it is our business. That’s why Alpine employees receive 24 hours of paid volunteer time each year, and through our innovative Loyalty Debit Card program, with every customer transaction Alpine Bank (not our customers) donates 10 cents to support nonprofits and charities in Colorado. In 2023, the bank gave $2.35 million to community causes through this channel. Alpine Bank has a five-star rating — meaning it has earned a superior performance classification — from BauerFinancial, an independent organization that analyzes and rates the performance of financial institutions in the United States. Alpine Banks of Colorado, the holding company for Alpine Bank, member FDIC, also trades shares of the Class B Nonvoting Common Stock under the symbol “ALPIB" on the OTCQX® Best Market. To learn more, visit alpinebank.com. *Alpine Bank Wealth Management services are not FDIC insured, may lose value and are not guaranteed by the bank.
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