Within one month, you will:
- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
- Participate in your first customer meetings with other CSP’s from the team
Within three months, you will:
- Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning
- Start new projects with prospects and clients
Within six months you will:
- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Define a retro-planning of the initiatives on the solution and vouch for it
- Identify and document customer use cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
- Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)
Within twelve months, you will:
- Reduce churn by identifying customers at risk and implementing a remedial action plan
- Identify strong leaders & advocates within the client’s team
- Develop and share good business practices with the entire Client Success team
The Skills Set
- 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
- Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
- Proven knowledge of the SaaS B2B industry is a plus
- Proven interest in the digital industry, education, and e-learning in particular
- Excellent interpersonal and communication skills
- Fluent French, and excellent English proficiency (B2 minimum)
What We Offer
- Compensation: Package includes base salary and a variable component 📈
- Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
- Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
The Interview Process
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with a Client Success Partner from our Enterprise team
- Case Study with our Director of Customer Success and our Customer Success Entreprise Coach
- Clarification Meeting with our Customer Success Operations Manager
- Culture Fit Meeting with our Chief Customer Officer
- Offer !
Top Skills
What the Team is Saying
What We Do
Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place.
360Learning partners with 2,500+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.
Why Work With Us
We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.
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360Learning Teams
360Learning Offices
Remote Workspace
Employees work remotely.
360Learning is a remote-first employer. We have entities in France, the UK, Germany, the United States, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.
