Key Responsibilities
- Serve as the primary point of contact for assigned national clients, ensuring strong relationships, client satisfaction, and long-term retention.
- Deliver high-touch, white-glove service with a strong operational focus to consistently meet and exceed client expectations.
- Develop, implement, and maintain client programs, services, standard operating procedures (SOPs), and operational best practices.
- Act as a subject matter expert in operations, collaborating cross-functionally with internal teams to effectively address client needs.
- Lead client and cross-functional calls, providing clear communication, operational updates, and alignment on priorities.
- Proactively communicate operational status updates, service enhancements, and product improvements to clients.
- Coordinate and manage resolution of critical client issues, ensuring transparency and communication from issue discovery through remediation.
- Monitor customer satisfaction levels and identify service deficiencies, process gaps, and operational risks.
- Review existing processes and provide recommendations to improve efficiency, effectiveness, and overall client experience.
- Ensure adherence to established procedural controls, performance metrics, and reporting standards.
Qualifications
- Strong operational expertise with the ability to serve as a trusted advisor to clients.
- Demonstrated leadership skills, including the ability to lead client-facing discussions and cross-functional teams.
- Proven ability to manage complex client relationships and deliver high levels of customer satisfaction.
- Experience developing and maintaining programs, processes, and SOPs within an operational environment.
- Strong problem-solving skills with the ability to quickly and effectively resolve client issues.
- Excellent communication skills, with a proactive and transparent approach to client engagement.
- Ability to analyze operational performance, identify gaps, and recommend process improvements.
- Experience working with data, financial considerations, and technology to support operational and client success.
USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Top Skills
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
