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Building a better future for this generation and the next.
The Role
Serve as primary contact for national clients to optimize commercial fleet operations. Deliver high-touch service, develop SOPs and programs, lead cross-functional teams, resolve critical issues, monitor satisfaction, analyze performance, and recommend process and financial improvements.
Summary Generated by Built In
The Client Relationship Manager III is a strategic, client-facing role responsible for optimizing commercial fleet operations for national clients. This position supports the department's core objective of driving client growth and retention through strong operational partnerships. Leveraging fleet industry expertise, leadership, data analysis, financial acumen, and technology, the Client Relationship Manager III ensures internal operations are aligned with client success while delivering a high-touch, white-glove service experience.
Key Responsibilities
Qualifications
USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Key Responsibilities
- Serve as the primary point of contact for assigned national clients, ensuring strong relationships, client satisfaction, and long-term retention.
- Deliver high-touch, white-glove service with a strong operational focus to consistently meet and exceed client expectations.
- Develop, implement, and maintain client programs, services, standard operating procedures (SOPs), and operational best practices.
- Act as a subject matter expert in operations, collaborating cross-functionally with internal teams to effectively address client needs.
- Lead client and cross-functional calls, providing clear communication, operational updates, and alignment on priorities.
- Proactively communicate operational status updates, service enhancements, and product improvements to clients.
- Coordinate and manage resolution of critical client issues, ensuring transparency and communication from issue discovery through remediation.
- Monitor customer satisfaction levels and identify service deficiencies, process gaps, and operational risks.
- Review existing processes and provide recommendations to improve efficiency, effectiveness, and overall client experience.
- Ensure adherence to established procedural controls, performance metrics, and reporting standards.
Qualifications
- Strong operational expertise with the ability to serve as a trusted advisor to clients.
- Demonstrated leadership skills, including the ability to lead client-facing discussions and cross-functional teams.
- Proven ability to manage complex client relationships and deliver high levels of customer satisfaction.
- Experience developing and maintaining programs, processes, and SOPs within an operational environment.
- Strong problem-solving skills with the ability to quickly and effectively resolve client issues.
- Excellent communication skills, with a proactive and transparent approach to client engagement.
- Ability to analyze operational performance, identify gaps, and recommend process improvements.
- Experience working with data, financial considerations, and technology to support operational and client success.
USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Strong operational expertise with ability to serve as a trusted advisor to clients
- Demonstrated leadership skills, including leading client-facing discussions and cross-functional teams
- Proven ability to manage complex client relationships and deliver high levels of customer satisfaction
- Experience developing and maintaining programs, processes, and SOPs within an operational environment
- Strong problem-solving skills to quickly and effectively resolve client issues
- Excellent communication skills with a proactive and transparent approach to client engagement
- Ability to analyze operational performance, identify gaps, and recommend process improvements
- Experience working with data, financial considerations, and technology to support operational and client success
- Authorized to work in the United States for any employer without current or future sponsorship
What the Team is Saying
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Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is positioned as robust with multiple medical plan options (PPOs and an HSA‑eligible HDHP), in‑network preventive care at 100%, and expanded mental health and virtual care access. Specialized offerings such as fertility benefits, gender‑affirming care, and wellness programs (e.g., Calm, FitnessOnDemand, Hinge Health) further bolster breadth.
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Retirement Support — The 401(k) program features an enhanced employer contribution for most newer hires—dollar‑for‑dollar matching up to 6% and an automatic 2% contribution after 90 days, with legacy formulas for earlier hire dates. Financial tools and student‑debt support via Candidly deepen long‑term savings support.
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Parental & Family Support — Paid parental leave of eight weeks, adoption assistance (up to $5,000 per adoption), and resources like backup care and childcare discounts are highlighted. Family‑building and caregiving supports (e.g., fertility coverage, Milk Stork, Care.com access) are emphasized across materials.
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
