As a CRM III, you will manage a more complex book of business, which may include high-volume dealer groups and white-glove accounts. These accounts demand increased strategic oversight, deeper analysis, higher touch service, and a stronger consultative presence. Success in this role requires the ability to balance scale with service while consistently delivering elevated client experiences and results-driven marketing outcomes.
You will act as the primary day-to-day liaison for assigned clients, offering strategic consultation on multi-channel marketing execution and optimization. Channels include-but are not limited to-Email, Text/SMS, Direct Mail, Social, SEO, Creative, and Digital Advertising. This role collaborates closely with internal cross-functional teams to ensure cohesive strategy, high client satisfaction, strong product utilization, and long-term retention.
What You'll Do
- Serve as the proactive, strategic point of contact for a high-volume and/or complex portfolio of AMP clients, with heavy emphasis on email, texting, and direct mail performance.
- Own relationships for white-glove dealerships and dealer groups, providing elevated service, high-touch communication, and executive-level consultation.
- Manage a more complex book, requiring strong prioritization, efficiency, and the ability to scale best practices across multiple rooftops while still meeting heightened client expectations.
- Develop and strengthen client relationships by delivering exceptional service, advanced problem resolution, and consistent, value-driven communication.
- Collaborate seamlessly with Product, Implementation, Performance Management, Managed Services, and other internal partners to align client goals with operational execution.
- Maintain a regular and strategic cadence of client engagement to promote product adoption, improve marketing outcomes, and proactively reduce churn risk-especially within high-revenue and high-visibility accounts.
- Conduct advanced, consultative reviews for dealership and dealer group leadership, including:
- Campaign and cross-channel strategy recommendations
- Creative and template performance assessments
- Customer segmentation and targeting strategy
- Process tree and automation evaluations
- Ad hoc email and SMS marketing opportunities
- Call script effectiveness and follow-up process reviews
- Utilize CRM and marketing analytics to deeply analyze performance trends, including:
- Send volume, open rates, click-through rates, and engagement trends
- Task creation and customer response behaviors
- Lead response quality and follow-up effectiveness
- Vehicle sales attribution tied to marketing campaigns
- Act as a subject-matter resource by providing marketing insight, coaching, and trend analysis to internal partners and Managed Services teammates.
- Demonstrate confidence, professionalism, and strong consultative presence when supporting:
- VIP and executive-level clients
- New feature rollouts and pilot programs
- Escalations and complex client scenarios
- Strategic conversations requiring data-driven influence
Who You Are
Minimum Qualifications
- Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field
- Requires strong knowledge of MS office tools and effective communication skills: written, verbal and presentation
- Client relationship account management experience
- Requires knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices
- Excellent mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs
- Excellent organizational skills
Preferred Qualifications
- Experience working with or inside automotive dealerships (sales or fixed ops), especially in a marketing or CRM capacity
- Preference will be given to candidates on the Cox Automotive (CAI) Managed Services team.
USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 04/26/2026
EOE, including disability/vets
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What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
