This position is hybrid and finalized candidates must be located in Phoenix, Arizona (Tuesday and Wednesday onsite).
Job Responsibilities:
- Develops and maintains strong working relationships with repossession agents, forwarders, and internal partners to support client transportation requirements.
- Serves as a key operational liaison between clients and repossession agents, proactively managing issues and minimizing the need for client escalations.
- Directly engages with clients and repossession agents to address challenges impacting contractual service delivery and transportation performance.
- Monitors and analyzes repossession agent performance against client service level agreements, proactively communicating risks and recommending solutions to clients.
- Communicates client expectations, performance standards, and best practices to repossession agents and forwarders to ensure alignment.
- Prepares and delivers transportation performance reporting, risk insights, and service outcomes to clients, providing actionable recommendations.
- Partners with clients to onboard new repossession agents and forwarders, establishing clear transportation processes and expectations.
- Serves as the primary liaison across Client Management, Operations, and carrier partners, collaborating with Account Managers and Operations Managers to resolve issues and improve transportation outcomes.
- Proactively escalates and communicates complex risks and performance issues to clients and internal stakeholders.
- Maintains accurate documentation and client activity within Salesforce.
- Supports continuous improvement initiatives by identifying opportunities and collaborating directly with clients to enhance service delivery.
Required Experience & Specialized Knowledge and skills
- Foundational analytical, business acumen, and customer focus skills.
- A basic understanding of business functions and industry context to support client outcomes and team objectives.
- Utilization of tools and processes to collect data to build reports and interpret findings for client and business use.
- Ability to manage multiple priorities with and without guidance.
Qualifications
BA/BS and 1-2 years experience
Alternative with advanced degree
MS with up to 1 year experience
Education/Experience Equivalency with No Degree
4+ years relevant experience
USD 22.02 - 33.08 per hour
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Bachelor's degree (BA/BS) and 1-2 years experience
- Master's degree (MS) with up to 1 year experience (alternative)
- Education/Experience equivalency: 4+ years relevant experience (no degree)
- Must be currently authorized to work in the United States without sponsorship
- Located in Phoenix, Arizona; hybrid role with Tuesday and Wednesday onsite
- Experience using Salesforce to maintain client documentation and activity
- Foundational analytical skills, business acumen, and customer focus
- Ability to collect data, build reports, and interpret findings for clients
- Ability to manage multiple priorities with and without guidance
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage spans multiple Aetna plan options with in-network preventive care at 100%, plus mental-health access including at-no-cost virtual therapy for those on the Cox Aetna plan. Added programs like PrudentRx for $0 select specialty meds, Hinge Health, and Calm expand clinical and wellness support.
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Parental & Family Support — Paid parental leave, fertility benefits via Progyny, adoption assistance with defined reimbursement limits, and childcare/backup care resources demonstrate robust family-forming and caregiving support. Supports such as Milk Stork and Care.com membership extend this coverage to practical needs.
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Retirement Support — A 401(k) program is described with a dollar-for-dollar match up to 6% plus an additional 2% automatic contribution for eligible employees, alongside financial coaching and student-loan tools. Administration via Vanguard and clear plan references signal mature retirement support.
Cox Enterprises Insights
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
