It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values
Integrity First: We uphold the highest ethical standards in everything we do.
Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.
The candidate must be willing to HYBRID work arrangement in Quezon City, following a NIGHT SHIFT schedule.
Duties and Responsibilities
- Create, maintain, and execute MS SQL Server database scripts for customer integration setup, configuration, and data management
- Develop and maintain comprehensive technical documentation for internal and client-facing processes related to ATS and HRIS integration setup and configuration
- Design, build, and maintain Postman API test scripts and collections for validating integration functionality and troubleshooting connectivity issues
- Provide first and second-line technical support to customers experiencing integration issues, including investigating root causes and coordinating resolutions
- Review and validate client ATS configuration, mapping, and setup within various ATS platforms (Workday, Oracle Recruiting Cloud, iCims, and others)
- Analyze internal system logs including SQL Server, Azure Application Insights, and Logic App execution logs to diagnose integration failures
- Collaborate with customers to gather requirements, troubleshoot issues, and validate successful integration implementation
- Participate in knowledge transfer sessions and continuous learning related to ATS/HRIS platforms and integration best practices
- Provide integration product roadmap feedback to continually improve integration capabilities and customer experience
Minimum Qualifications
- Bachelor’s degree in information systems, Business, or a related field (or equivalent work experience) required.
- 3+ years of experience in a technical support, integration analyst, or database analyst role
- Demonstrated experience with MS SQL Server (writing queries, creating scripts, basic database operations)
- Experience with data mapping and ETL (Extract, Transform, Load) concepts
- Experience with API testing tools (Postman) and understanding of REST API concepts
- Strong troubleshooting methodology and experience analyzing system logs to diagnose technical issues
- Experience with at least one major ATS/HRIS platform (Workday, Oracle Recruiting Cloud, iCims, Taleo, SuccessFactors, or similar)
- Understanding of authentication protocols (OAuth, API keys, basic auth) and security best practices
- Experience writing technical documentation for internal and/or customer-facing audiences
- Strong attention to detail and ability to manage multiple priorities
- Excellent communication skills, both written and verbal
Preferred Qualifications
- Experience with Azure cloud services (Azure Logic Apps, Application Insights)
- Background in background screening industry, staffing, or recruitment technology
- Prior experience providing technical customer support in a SaaS or integration-focused environment
Skills Required
- High school diploma or equivalent
- Bachelor's degree in Information Systems, Business, or a related field, or equivalent work experience
- 2-4 years of experience in client onboarding, systems integration, or technical implementation
- Familiarity with integrations and APIs
- Strong analytical and problem-solving skills with high attention to detail
- Proficiency documenting technical requirements, especially APIs and integration fields, and translating them into technical configurations
- Excellent communication skills with technical and non-technical stakeholders
- Strong organizational skills with the ability to manage multiple projects and deadlines
What We Do
Cisive is a global provider of compliance-driven human capital and risk management solutions. The company delivers employee onboarding and pre-employment background screening, employment intelligence, and industry-specific data services to large enterprises, particularly in regulated and risk-sensitive sectors. Its offerings support clients in healthcare, financial services, transportation, telecommunications, utilities, and home services, with dedicated in-country account management focused on accuracy, compliance, and customer satisfaction.
