Client Implementation Specialist II (Order Management Specialist)
Position Summary
At Cox Business, the Client Implementation Specialist II is responsible for coordinating Cox Business customer orders and projects end-to-end - including new installs, upgrades, downgrades, transfers and other changes. This role converts customer and sales input into accurate orders in Cox systems, ensuring all documentation is complete and correct, and coordinating across sales, engineering, and field partners to support smooth installations and engagements. The role is performed virtually with minimal supervision and may sit in any Cox Business location.
Key Responsibilities
- Coordinate Cox Business customer projects (new, upgrade, downgrade, transfer, etc.), handling the day-to-day order details.
- Partner closely with the sales organization to: Receive customer requirements and translate them into accurate orders.Set customers up for installations and other engagements.
- Ensure all required documentation is gathered and entered correctly in the appropriate systems.
- Act as the "glue" between sales, engineering, and field partners by: Scheduling orders.Verifying service codes, pricing, and other critical order details.
- Serve as the sales team's "wing-person" from initial sale through order submission, supporting timely and accurate processing.
- Provide a high-touch, customer-centric experience so customers feel like they are the only one being supported, and remain satisfied throughout their journey.
- Work from a home office environment, remaining self-starting, disciplined, and able to manage productivity amid potential at-home distractions.
Minimum Qualifications
- 2+ years of experience in a related field (e.g., administrative, data entry, or similar coordination roles).
- High school diploma or GED equivalency.
- Excellent interpersonal and customer service skills.
- Ability to work independently as well as collaboratively within a team.
- Strong attention to detail with the ability to meet deadlines.
- Demonstrated effectiveness working with teams across the organization.
- High proficiency in Microsoft Word and Excel.
Preferred Qualifications
- Experience in the telecommunications industry.
- Knowledge of ICOMS and OMS (order management systems).
Work Environment
- Virtual/home-office role with minimal direct supervision.
- Candidates may sit in any Cox Business location.
Compensation & Benefits (High-Level)
Cox Business offers:
- Competitive compensation and 401(k) with generous company match.
- Comprehensive healthcare, life, and disability benefits.
- Additional benefits such as adoption assistance, pet insurance, and discounts on travel and cars.
- A culture that values people, recognition, diversity, and inclusion, with strong support for career growth (mentoring, skill development, and opportunities across Cox family businesses).
USD 20.10 - 30.10 per hour
Compensation:
Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- 2+ years of experience in a related field (administrative, data entry, coordination)
- High school diploma or GED equivalency
- Excellent interpersonal and customer service skills
- Ability to work independently and collaboratively within a team
- Strong attention to detail with ability to meet deadlines
- Demonstrated effectiveness working with teams across the organization
- High proficiency in Microsoft Word and Excel
- Experience in the telecommunications industry
- Knowledge of ICOMS and OMS (order management systems)
- Authorization to work in the United States without sponsorship
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
-
Healthcare Strength — Medical coverage spans multiple Aetna plan options with in-network preventive care at 100%, plus mental-health access including at-no-cost virtual therapy for those on the Cox Aetna plan. Added programs like PrudentRx for $0 select specialty meds, Hinge Health, and Calm expand clinical and wellness support.
-
Parental & Family Support — Paid parental leave, fertility benefits via Progyny, adoption assistance with defined reimbursement limits, and childcare/backup care resources demonstrate robust family-forming and caregiving support. Supports such as Milk Stork and Care.com membership extend this coverage to practical needs.
-
Retirement Support — A 401(k) program is described with a dollar-for-dollar match up to 6% plus an additional 2% automatic contribution for eligible employees, alongside financial coaching and student-loan tools. Administration via Vanguard and clear plan references signal mature retirement support.
Cox Enterprises Insights
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
Gallery
Cox Enterprises Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
