Are you passionate about guiding customers through complex transitions and helping them realize value quickly through exceptional migration experiences?
Do you enjoy collaborating across teams, improving processes, and exploring how AI, automation, and emerging technologies can enhance customer outcomes and operational excellence?
About our Business
At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation. You can learn more about Cirium at https://www.cirium.com/
About our Team
This is a brand new team and therefore an exciting opportunity for someone who enjoys working directly with customers whilst helping build a new capability from the ground up.
About the Role
In this role, you will support customers through key transition moments, including migrations, fulfilment and service changes. You will work closely with cross-functional teams to deliver seamless customer outcomes, helping customers realize value quickly while contributing to the development of scalable processes and operational excellence. The role also offers the opportunity to help shape a growing capability that leverages AI, automation, and innovative technologies to enhance customer experience and time-to-value.
Responsibilities
- Support customers through key transition moments, including migrations, fulfilment and service change.
- Own and coordinate customer migrations ensuring customers realise value quickly and with minimal disruption.
- Partner across Product, Technology, Data, Sales and Support to deliver seamless customer outcomes.
- Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
- Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.
What We're Looking For
Whether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you'll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency.
You'll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one.
Requirements
- Experience managing customer onboarding, implementations, migrations or complex customer projects.
- Experience working with cross-functional teams to deliver customer outcomes.
- Strong stakeholder management and communication skills.
- Ability to build trust and credibility with both customers and senior internal stakeholders.
- Experience improving operational processes and driving continuous improvement.
- Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
- Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
- Experience building or improving scalable operating models.
Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Experience managing customer onboarding, implementations, migrations or complex customer projects.
- Experience working with cross-functional teams to deliver customer outcomes.
- Strong stakeholder management and communication skills.
- Ability to build trust and credibility with customers and senior internal stakeholders.
- Experience improving operational processes and driving continuous improvement.
- Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
- Understanding of AI agent architectures and technologies such as MCP, tool calling and workflow automation.
- Experience building or improving scalable operating models.
- Background in Customer Success, Professional Services, Programme Management, Transformation or Operations.
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
