Jobs at Alorica

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.

The Sr Manager Customer Experience Operations will lead customer service initiatives, improve customer interactions, and foster a positive team environment at Alorica.

The Sales Executive will focus on acquiring new BFSI clients, managing complex sales processes, and building relationships with senior decision-makers. Responsibilities include strategic prospecting, consultative selling, and collaboration with internal teams to customize BPO solutions for banking, financial services, and insurance sectors.

Job listing contains company and team overview but no specific Learning Specialist responsibilities or duties were provided.

The Learning Delivery Specialist conducts language and accent training, and develops training programs for employee development.

Manage daily OTC operations, including billing and collections. Resolve accounts receivable issues, prepare financial reports, and support audits. Provide guidance to junior team members.

Provide administrative and clerical HR support: maintain employee records, process status changes, assist payroll/time tracking, handle employee inquiries, track leaves/accommodations, and ensure confidentiality and compliance.

Translate Finance & Accounting requirements into scalable ERP architectures and roadmaps using Oracle EBS and adjacent systems. Partner with Finance leadership and technology teams to standardize processes, improve controls, lead end-to-end implementations, and produce solution architecture artifacts using BPMN and capability modeling.

Assist in recruitment, onboarding, employee records maintenance, HR documentation, payroll coordination, and respond to employee inquiries while ensuring policy compliance.

The Customer Support Representative guides customers through questions and concerns, provides solutions, records call details, updates records, and enhances customer experience using phone and computer systems.

The Contracts Specialist III manages the contracting process, which includes review, drafting, negotiation, and execution of contracts and legal documents, ensuring compliance and data management.

The Talent Acquisition Sourcing Associate II is responsible for identifying and sourcing candidates, fostering relationships with potential hires, and supporting recruitment efforts to fill various roles within the company.

The Talent Acquisition Recruiter is responsible for overseeing the recruitment process, from identifying candidates to managing hiring procedures and ensuring compliance with regulations. They collaborate with managers on recruiting strategies, analyze metrics, conduct interviews, and handle pre-employment requirements.

Deliver language skills and accent neutralization training for new hires, design and facilitate communication and leadership modules, assess language proficiency, provide targeted coaching, run voice assessments during recruitment, collaborate with Operations to maintain English standards, and support language incentive programs.

Provide 24x7 incident response and support for Severity 1 outages, lead troubleshooting of network and system infrastructure, coordinate with IT teams and vendors, manage conference bridge calls, drive process improvements, and meet departmental metrics within a rotating on-call structure.

Provide technical pre-sales architecture and solution support for contact center clients: assess environments, design recommendations, present to stakeholders, build demos/proofs-of-concept, support pricing, and collaborate with sales and delivery teams to close business and enable implementations.

Design, implement, and support scalable, highly available network architectures. Configure and maintain routers, switches, and firewalls; perform upgrades, monitoring, troubleshooting, capacity planning, and security configurations. Provide senior-level client support, vendor liaison, and technical guidance. Ensure change management compliance, improve processes, and manage multiple client site needs with emphasis on BGP, network diagnostics, Unix, and SQL-related analyses.

The Learning Delivery Specialist conducts language training, including accent neutralization, and develops additional training programs for employee support.

Manage customer support operations, resolve queries, ensure customer satisfaction, and lead a team of 100-200 employees. Require strong communication and operational skills.

The Learning Delivery Specialist conducts various language training programs, develops training courses, and supports employee development within the Company Academy.