Jobs at Alorica

Support daily talent acquisition operations for a call-center: schedule interviews and phone screens, follow up with candidates via phone/email, track recruiting activities and weekly reports, update candidate records and job postings, confirm new hires for orientation, identify candidate experience improvements, and assist with recruiting events.

No specific responsibilities or qualifications were included in the provided job description content.

The Senior Business Architect will design enterprise solutions for Finance & Accounting, focusing on Oracle EBS, and align technology with business objectives.

The role involves serving as an HR business partner within the organization, focusing on enhancing team member experience and support.

As the Director of Customer Experience, you'll lead initiatives to enhance customer interactions and satisfaction, ensuring alignment with Alorica’s mission and values.

Provide bilingual (French/English) technical customer support by listening actively, troubleshooting product issues, documenting calls and case records, using Oracle/OMS/CRM/AS400, and working reliably on-site with flexible scheduling including weekends.

Lead end-to-end payroll operations for multi-country and multi-state workforces. Ensure tax and regulatory compliance, oversee payroll staff, drive process improvements, support system conversions and acquisitions, and serve as escalation point for complex payroll issues.

Manage the Order-to-Cash process, including invoicing, collections, cash application, and reconciliations while ensuring compliance and accuracy.

The Talent Acquisition Onboarding Associate manages pre-employment processes, coordinates onboarding, ensures compliance, and handles HRIS records, focusing on smooth new hire integration.

Supports the full recruiting lifecycle: sourcing and screening candidates, scheduling and coordinating interviews, maintaining candidate communication and experience, assisting hiring managers, and supporting onboarding and administrative recruiting tasks.

Handle inbound customer calls to resolve queries, diagnose issues, and provide solutions. Build rapport and empathy to achieve high CSAT. Research and troubleshoot problems and work US shift (24x7) schedules.

Lead strategic client relationships in the BFSI sector to grow revenue, manage renewals and negotiations, coordinate internal teams to deliver proposals and implementations, ensure compliance with laws and company policies, drive team performance, and serve as primary contact for client visits and business reviews.

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.

The Sr Manager Customer Experience Operations will lead customer service initiatives, improve customer interactions, and foster a positive team environment at Alorica.

The Sales Executive will focus on acquiring new BFSI clients, managing complex sales processes, and building relationships with senior decision-makers. Responsibilities include strategic prospecting, consultative selling, and collaboration with internal teams to customize BPO solutions for banking, financial services, and insurance sectors.

The Learning Delivery Specialist conducts language and accent training, and develops training programs for employee development.

Assist with recruitment activities, maintain employee records, prepare HR documents, support payroll coordination, and handle employee inquiries.

The Accounting Associate processes billing and payment transactions, monitors accounts receivable, resolves discrepancies, prepares reports, ensures compliance, and supports closing activities.

Manage daily OTC operations, including billing and collections. Resolve accounts receivable issues, prepare financial reports, and support audits. Provide guidance to junior team members.

As an Inbound Sales Representative, you will assist customers with inquiries, provide solutions, maintain records, and identify upsell opportunities to enhance customer experience.