Jobs at Alorica

Provide customer support by phone, resolve customer queries, research and troubleshoot issues, identify solutions, and build trust through empathetic, prompt communication. The role emphasizes strong spoken English, customer service, high energy, and achieving excellent customer satisfaction scores. Candidates must be flexible to work in a 24/7 US-shift environment and may be freshers or have up to five years of customer support experience.

Record, reconcile, and monitor fixed assets in Oracle; prepare journal entries, depreciation schedules, CapEx roll-forwards, audit and tax reports; investigate variances and ensure capitalization and budget compliance.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Provide technical and warranty support to customers by phone, email, and case-management systems. Diagnose issues, explain solutions, document calls, maintain accurate customer records, and resolve service requests promptly and courteously. The role requires strong communication, listening, computer navigation, organization, attention to detail, teamwork, initiative, pressure management, and schedule flexibility, including weekends. Regular onsite attendance in Montreal is required.

Provide customer support through voice calls, resolve customer queries, research and troubleshoot issues, identify solutions, and build customer trust while achieving strong customer satisfaction scores. The role requires excellent spoken English, customer service skills, high energy, and flexibility to work 24/7 US shifts. Freshers and candidates with up to five years of customer support experience may apply; domestic voice-process experience may be considered entry-level.

Manage the global marketing MarTech stack, including automation, integrations, CRM and ABX platforms. Execute SEO and SEM strategies, oversee website content, manage marketing analytics and reporting, ensure data accuracy, and support campaign tracking and optimization. Collaborate with creative, marketing, IT, and internal teams while maintaining compliant data collection practices.

Develop and execute multichannel B2B demand-generation and account-based marketing campaigns across digital media, events, webinars, email, social, and content. Partner with sales, product, creative, and operations teams to create targeted messaging, accelerate deals, optimize campaign performance, measure ROI, support sales teams, and document best practices. Manage multiple marketing programs while aligning campaigns with pipeline and revenue goals.

Manage daily cash, banking, and treasury transactions; monitor balances, payments, and fund transfers; prepare cash flow reports and bank reconciliations; coordinate with banks and internal stakeholders; maintain accurate treasury records; and support treasury controls and process improvements.

Oversee contact centre operations, workforce planning, resource allocation, performance management, and team leadership. Develop efficiency and customer satisfaction strategies, monitor KPIs, implement corrective actions, ensure regulatory compliance, and collaborate with Quality Assurance and Training teams. Coach leaders and agents while fostering employee engagement, well-being, and professional development.

Manage day-to-day HR operations in Egypt, including employee relations, compliance, onboarding, offboarding, disciplinary processes, grievance investigations, vendor and HR systems coordination, and employee satisfaction monitoring. Partner with the HR Director to apply policies consistently with Egyptian labor law, support site leadership, and reduce operational risk. Lead, develop, and cross-train the HR team while supporting high-volume operational growth.

Provide customer support for financial services products by resolving questions and concerns, documenting calls, updating customer records, and recommending relevant services. The role requires at least six months of bookkeeping or accounting experience, strong communication skills, attention to detail, and onsite work in Tucson, Arizona.

Oversee assigned lines of business, lead and develop teams, manage operational KPIs, analyze performance data, and drive process improvement. The role manages client and stakeholder relationships, compliance, budgets, cost performance, escalations, crisis response, and communication of business priorities. It promotes accountability, collaboration, operational excellence, and continuous improvement across a metrics-driven BPO or contact center environment.

Job listing contains company and team overview but no specific Learning Specialist responsibilities or duties were provided.

The Sr Manager Customer Experience Operations will lead customer service initiatives, improve customer interactions, and foster a positive team environment at Alorica.

The Learning Delivery Specialist conducts language and accent training, and develops training programs for employee development.

Prepare and review financial reports, journal entries, and reconciliations; support month‑end and year‑end close; analyze variances; assist audits and compliance; monitor and improve accounting processes; mentor junior team members and perform other accounting tasks as assigned.

The Talent Acquisition Sourcing Associate II is responsible for identifying and sourcing candidates, fostering relationships with potential hires, and supporting recruitment efforts to fill various roles within the company.

The Customer Support Representative guides customers through questions and concerns, provides solutions, records call details, updates records, and enhances customer experience using phone and computer systems.

Supports recruiters and human resources operations by scheduling interviews, maintaining candidate records and job postings, coordinating onboarding, managing I-9s and background checks, communicating with candidates, organizing debriefs and recruiting events, and tracking recruitment activity. The role also handles roster and file management, dispositions in Taleo, badge creation, requisitions, and candidate experience improvements.

Coordinates recruiting operations for a call-center facility, including interview scheduling, candidate communications, roster and record management, onboarding documentation, I-9 completion, background checks, drug testing, requisition management, reporting, and recruiting events. Supports recruiters, hiring managers, and candidates while maintaining confidential records, improving interview processes, and meeting time-sensitive recruiting targets.