Jobs at Alorica

The Customer Support Representative guides customers through questions and concerns, provides solutions, records call details, updates records, and enhances customer experience using phone and computer systems.

Supervise a 20-24 person call-service team, coach agents, manage performance metrics (AHT, quality, sales), handle escalations, coordinate staffing, maintain documentation, and support client-facing activities to ensure high customer satisfaction.

Lead compliance audits and assessments, identify gaps and risks, recommend corrective actions, monitor remediation, prepare reports and dashboards, partner with cross-functional teams, and support internal/external audits and regulatory requirements.

Record, reconcile, and monitor fixed assets in Oracle; prepare journal entries, depreciation schedules, CapEx roll-forwards, audit and tax reports; investigate variances and ensure capitalization and budget compliance.

Conduct compliance audits and process assessments, monitor adherence to policies and regulations, identify gaps and risks, prepare reports and recommendations, track corrective actions, partner with cross-functional teams, and maintain compliance records to support internal and external audits.

Perform compliance audits and process assessments, monitor adherence to policies and regulations, identify risks and gaps, prepare reports and recommendations, track corrective actions, support internal/external audits, and collaborate with QA, Operations, HR, and other teams to maintain compliance records and resolve findings.

Lead sourcing and recruitment across ATS, job boards, referrals and other channels; screen candidates, schedule interviews, endorse qualified applicants; monitor sourcing metrics and pipelines; identify gaps and process improvements; collaborate with Recruitment Operations and Hiring Managers.

The Learning Delivery Specialist conducts language training, including accent neutralization, and develops additional training programs for employee support.

Manage customer support operations, resolve queries, ensure customer satisfaction, and lead a team of 100-200 employees. Require strong communication and operational skills.

The Learning Specialist will support training and development initiatives, enhance employee skills, and improve customer service delivery within the company.

The Learning Delivery Specialist conducts various language training programs, develops training courses, and supports employee development within the Company Academy.

The Team Manager is responsible for leading a team, demonstrating leadership skills, and ensuring continuous improvement while meeting deadlines.

The Learning Specialist conducts various language training programs and facilitates additional courses for employee development within the company.

The Learning Delivery Specialist conducts various language training programs and develops training courses for employee support.

The Learning Specialist will develop, implement, and assess training programs to enhance employee performance and customer service quality.

The Sr. Director of Customer Experience will lead initiatives to enhance customer interactions and create exceptional experiences while managing a large team and driving performance improvements.

Evaluate and document the quality of customer interactions, provide feedback on agent performance, and participate in quality monitoring sessions.

The Quality Assurance Associate evaluates agent customer interactions, provides feedback, conducts reviews, documents observations, and participates in calibration sessions to ensure quality standards.

The Learning Specialist will focus on developing training programs and supporting employee learning initiatives to enhance customer service experiences.

Conduct financial analysis, monitor budgets, support pricing strategies, prepare reports for leadership, and track profitability.