Job Summary:
This role is intended to provide support to the execution of the CLE programs LexisNexis offers. The primary focus for this role is around various reporting needs and preparing new On-Demand and Non On-Demand programs.
Accountabilities:
- Generate Reports and Process Continuing Legal Education Documentation and assist with day-to-day data entries in support of the consulting teams
- Assists in CLE Accreditation, Reporting, Renewals, Calls/Emails, and provide support as needed
- Assists in the creation of reports or audit responses based on state CLE requirements/requests
- Keep abreast of new state CLE rules across all types of CLE programs and provide customer support to lawyers across states CLE covers.
- Ad-hoc projects, as assigned
- Individual will gradually become familiar with state CLE rules across all types of CLE programs to be able to provide telephonic support
- Continually identifies improvements for CLE processes
- Other duties as assigned
Qualifications:
Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
At least 2-3 years’ experience in Customer Service (phone calls and email)
Basic knowledge in MS Excel
Good oral and written communication skills
Background in Web based tools (LexisNexis University, etc.)
Project management – automation project
Ability to manage time and tasks efficiently and can work with minimal supervision
Strong interpersonal and teamwork skills
Strong detail orientation with the ability to follow defined processes
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
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Skills Required
- Bachelor's degree or completed at least 2 years of college (no incomplete units)
- 2-3 years' experience in Customer Service (phone calls and email)
- Basic knowledge in Microsoft Excel
- Good oral and written communication skills
- Background in web-based tools (LexisNexis University, etc.)
- Project management experience (automation project)
- Ability to manage time and tasks efficiently and work with minimal supervision
- Strong interpersonal and teamwork skills
- Strong attention to detail and ability to follow defined processes
- Ability to quickly learn and apply enterprise AI tools and technologies
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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