Manila Billing Operations, Payment Lifecycle Associate

Build a strong operations foundation in a role where accuracy and timely execution matter. You will investigate exceptions, clear invoices, and resolve settlement-related inquiries with a focus on quality and control. You will partner with teams across multiple regions and contribute to process improvements. This role is ideal for someone who enjoys problem-solving and working with data. Join a collaborative team focused on delivering a consistent client experience.

As a Payment Lifecycle Associate I, Billing Operations (Securities Services) in the Billing Operations Team, you will support invoice clearing and receivables activities to help enable accurate and timely settlement outcomes. 

• Perform invoice clearing activities within established service level agreements.
• Investigate invoice settlement inquiries and provide clear, timely resolution.
• Research, prepare, and post general ledger entries in relevant ledger systems to clear client receivables.
• Identify, investigate, and remediate processing errors to prevent recurring issues and reduce funding delays.
• Reconcile processed transactions against client remittances using an approved reconciliation tool.
• Escalate internal and external findings to the appropriate stakeholders with clear documentation.
• Maintain trackers and logs to support performance reporting and metrics generation.
• Monitor invoice clearing key performance indicators and support timely break resolution within agreed timeframes.
• Identify trends through data and observed behaviors and recommend efficiency and control improvements.
• Coordinate with peers and stakeholders to align daily priorities and meet service level targets.
• Participate in process improvement and re-engineering initiatives to strengthen operational efficiency.

• Experience supporting billing operations, invoice clearing, accounts receivable, or settlement operations.
• Knowledge of basic accounting concepts, including receivables and general ledger processes.
• Ability to investigate exceptions, perform reconciliations, and document outcomes accurately.
• Strong attention to detail and ability to manage multiple tasks with effective prioritization.
• Strong written and verbal communication skills, including the ability to communicate with stakeholders at different levels.
• Strong analytical and problem-solving skills with a focus on timely resolution.
• Ability to collaborate effectively with teammates and partner teams to achieve shared goals.
• Willingness and ability to work the stated shift schedule in Philippine Time.

• Experience supporting securities services products such as custody, fund administration, or fund accounting operations.
• Experience using reconciliation tools, workflow tools, or ledger platforms in a high-volume environment.
• Experience monitoring service levels and supporting performance reporting and metrics.
• Experience participating in continuous improvement efforts (for example, root cause analysis and standard work).
• Coaching or mentoring experience in an operations setting.
• Experience partnering with client service teams or other client-facing stakeholders.