The Role
Supervises workforce management analysts across multiple locations, leading forecasting, scheduling, capacity planning, staffing coverage, workflow management, vendor coordination, and business continuity. Provides financial and operational recommendations, manages cross-functional dependencies, supports talent development and onboarding, communicates strategies to leadership, and drives process improvements, efficiency, and service-level performance.
Summary Generated by Built In
Requisition Number: 2390306
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Demonstrated Skills:
Ability to navigate through a complex network of simultaneous projects, financial task/pressures, technical/efficiency improvements, and employee engagement
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Lead a team of delivery senior analysts/analysts (across multiple locations) in support of operational business units, finance partners, and key stakeholders throughout the organization
- Provide tactical recommendations of the financial plan down to resource utilization/execution
- Support the planning for execution of daily plans to meet SLA's, capacity needs, and workflow management for internal and vendor business units
- Lead the execution of short-range forecasts, scheduling requirements, and goals to assure appropriate capacity/staffing coverages
- Drive real time "in the game" strategic decisions to maximize efficiencies and fiscal responsibility
- Understanding multi-layer impacts by identifying risk and opportunities and then providing recommendations for internal and external teams to those solutions
- Present and explain complex real time strategies, in common language, to senior leadership to inform, build trust, and gain support
- Decipher and strategize the juggling of multiple (sometimes conflicting) priorities
- Drive vendor relationships to ensure real time accuracy of staffing and reporting
- Manage Business Continuity Processes and Procedures
- Create mechanisms to quickly on-board new talent
- Manage cross - functional interdependencies
- Be a solid change agent and resilient to roadblocks
- Anticipate customer needs and proactively identify solutions
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Demonstrated Skills:
- Ability to assess and build talent into high performing work teams
- Effective coach providing feedback to direct and indirect reports that help develop talent and support career development
- Describe the strategic importance of workforce management's vision inside and outside of the team
- Advanced ability to understand complex patterns and communicate their impact quickly and effectively
- Excellent written and verbal communication
- solid ability to influence/negotiate
- Bias toward action
- Developed project management skills that enable quick identification of immediate and future impacts
Ability to navigate through a complex network of simultaneous projects, financial task/pressures, technical/efficiency improvements, and employee engagement
Required Qualifications:
- Undergraduate degree or equivalent work experience
- 3+ years of experience in service operations center, call center or Workforce Management
- 3+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin)
- 2+ years of experience in goal creation and building high performance work teams
Preferred Qualifications:
- 2+ years of experience working in systems administration or reporting
- 2+ years of experience in vendor relationships/management
- 2+ years of experience leading or managing projects
- 2+ years of experience driving financial plans/outcomes
- 2+ years of experience of setting expectations and managing vendor (on and offshore) partnerships
- Experience scheduling, conducting planning meetings, and managing capacity
- Health care industry experience
- Experience with Six Sigma, Agile, or Lean techniques
- Advanced understanding of Excel
- Proven track record of identifying defects and process variation, and working to improve processes and reduce defects
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Skills Required
- Undergraduate degree or equivalent work experience
- At least 3 years of experience in a service operations center, call center, or workforce management
- At least 3 years of experience with workforce management software such as IEX, Aspect, Workforce Management IEX, or Blue Pumpkin
- At least 2 years of experience creating goals and building high-performance work teams
- At least 2 years of experience in systems administration or reporting
- At least 2 years of experience managing vendor relationships
- At least 2 years of experience leading or managing projects
- At least 2 years of experience driving financial plans or outcomes
- At least 2 years of experience setting expectations and managing onshore and offshore vendor partnerships
- Experience scheduling, conducting planning meetings, and managing capacity
- Healthcare industry experience
- Experience with Six Sigma, Agile, or Lean techniques
- Advanced understanding of Excel
- Experience identifying defects and process variation and improving processes to reduce defects
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
