At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to joining Allstate
Flexible Work Arrangements.
Employee discounts (15% on auto and property insurance, plus many other products and services).
Good Office program (receive up to $400 back after purchasing office equipment).
Student Loan Payment Matching Program for Government Student loans.
Comprehensive Retirement Savings Program with employer matched contributions.
Annual Wellness allowance to support employees with improving health and wellbeing.
Personal days.
Tuition Reimbursement.
Working within the community and giving back.
Role Designation: Remote
Job Description
Allstate is currently seeking a Claims Learning and Development (L&D) Facilitator (Bodily Injury) to support ACG Claims L&D. This role is responsible for facilitating to Claim BI Advisors through engaging and impactful learning experiences aligned with business unit strategies. You will be responsible for equipping individuals with the skills needed to drive business outcomes while ensuring programs are customer-centered, efficient, and cost-effective.
You will also be responsible for the design, delivery, and evaluation of online training resources, task/procedural documentation, classroom training and organizational development initiatives. This role works collaboratively with Business Stakeholders, Project Teams, and Subject Matter Experts (SMEs).
Accountabilities:
Deliver engaging, high-impact learning experiences through effective facilitation and follow-up coaching
Design, develop, and continuously improve learning programs aligned to business goals and skill gaps
Partner with business stakeholders, SMEs, and project teams to assess needs and implement targeted solutions
Evaluate learning effectiveness using performance data and feedback; recommend and implement enhancements
Support Claims leaders, Quality, and Compliance teams in identifying and addressing capability gaps
Communicate project status, risks, and timelines to ensure effective delivery and resource alignment
Contribute to continuous improvement by sharing best practices, tools, and lessons learned
Facilitation & Engagement: Engages diverse audiences through clear, interactive virtual delivery
Learning Design: Creates practical, business-aligned learning solutions that drive skill development and adoption
Coaching & Mentoring: Supports learners in applying knowledge to real-world scenarios
Consulting & Collaboration: Builds strong partnerships and influences stakeholders to address learning needs
Project Management: Manages multiple priorities effectively within an agile environment
Technology Proficiency: Leverages tools (e.g., MS Teams, Workday, SharePoint) to deliver and support learning
Qualifications:
Advanced knowledge and experience in handling Bodily Injury claims
Strong facilitation and presentation skills, with the ability to confidently deliver training to diverse audiences
Working knowledge with internal Allstate applications (Claims Center, AllDocs, Genesys, etc.)
Applied knowledge of learning software is an asset (i.e. MS Teams, SharePoint, Workday, Degreed, Kahoot, Menti meter, etc.)
Excellent communication and consulting skills, with the ability to influence, engage, and build trust with stakeholders
Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment
Demonstrated problem-solving skills, with the ability to identify gaps and recommend practical solutions
Ability to work both independently and collaboratively, taking initiative and ownership of outcomes
Comfortable adapting to change and learning new tools, processes, and ways of working
Bilingual in French is an asset.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-AV2
Skills
Bodily Injury Claims, Communication, Curriculum Development, Facilitation, Give Feedback, Group Facilitating, Procedural Documentation, Stakeholder Engagement, Training, Training Needs AssessmentCompensation
Expected compensation for this role ranges from $58,000 – 108,000 annually. Actual salary offered to successful candidates will vary based on their skills and experienceJoining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Skills Required
- Advanced knowledge and experience in handling Bodily Injury claims
- Strong facilitation and presentation skills
- Working knowledge of Allstate internal applications (Assistplus, Claims Center, PLUS, AllDocs, Genesys)
- Applied knowledge of learning software (MS Teams, SharePoint, Workday, Degreed, Kahoot, Mentimeter)
- Excellent communication and consulting skills, with ability to influence and build trust with stakeholders
- Strong organizational and time management skills, able to manage multiple priorities
- Demonstrated problem-solving skills, able to identify gaps and recommend solutions
- Ability to work independently and collaboratively, taking initiative and ownership
- Comfortable adapting to change and learning new tools, processes, and ways of working
- Bilingual in French
Allstate Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Allstate and has not been reviewed or approved by Allstate.
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Retirement Support — Retirement offerings include a 401(k) with company match and a company-funded pension, providing notable long-term value. These features are described as standout components of the package.
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Leave & Time Off Breadth — Paid time off is described as generous, with vacation and parental leave available. This breadth of leave supports work-life needs for a range of situations.
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Flexible Benefits — Flexible work arrangements include options for in-office, remote, or hybrid work. This flexibility is positioned as a meaningful part of the total rewards experience.
Allstate Insights
What We Do
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do. From building diverse and innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together. See how we’re creating a better future through innovation, advocacy, and empowering people and communities
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