Claims Specialist, Workers Compensation - West Region

Posted 59 Minutes Ago
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9 Locations
Hybrid
61K-113K Annually
Junior
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
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The Role
Handle moderately complex to complex workers' compensation claims: investigate, determine liability/compensability, set reserves, negotiate settlements, coordinate litigation, mentor team members, and participate in quality reviews and dispute resolution.
Summary Generated by Built In
Description
Are you looking for an opportunity to join a fast-growing company that consistently outpaces the industry in year-over-year growth? Liberty Mutual offers an exciting opening for a Workers Compensation Claims Specialist within the West Region!
As a Workers Compensation Claims Specialist, you will work within a Claims Team, using the latest technology to review, analyze, and process claims that are routinely characterized as moderately complex to complex within assigned authority limits. This includes making decisions about liability/compensability, evaluating losses, negotiating settlements, and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. You may also assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads.
Depending on your overall skills and experience, you may be considered as a Claims Specialist II, Senior Claims Specialist I, or Senior Claims Specialist II. The salary range posted reflects the varying pay scale across various locations.
Candidates must reside within 50 miles of Lake Oswego, OR; and Chandler, AZ; and will be required to work onsite twice a month. Candidates residing in CA and WA will be considered in all locations and may be eligible for 100% remote work. Please note that this policy is subject to change.
Responsibilities:
  • Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages.
  • Determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners.
  • Refers to claim to subrogation group or Special Investigations Unit as appropriate.
  • Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim.
  • Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
  • Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company.
  • Acts as senior technical professional on team, assisting team members with escalated issues.
  • Mentors and trains new team members.
  • Participates in Quality Review process.
  • Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews.
  • Performs other duties as assigned.

To be considered for the role, candidates should possess the following:
  • Minimum of 2 years of experience in Workers' Compensation claims handling lost time and litigated claims. Direct claims handling experience from investigation through resolution is required.

Qualifications
  • BS/BA degree or equivalent work experience.
  • Minimum of 2 years experience in claims adjustment, general insurance or formal claims training.
  • Required to obtain and maintain all applicable licenses.
  • Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU).
  • Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

$61,000.00 - 113,000.00

Skills Required

  • Minimum 2 years experience in Workers' Compensation claims handling, including lost time and litigated claims, from investigation through resolution.
  • Minimum 2 years experience in claims adjustment, general insurance or formal claims training.
  • BS/BA degree or equivalent work experience.
  • Required to obtain and maintain all applicable licenses.
  • Knowledge of claims investigation techniques, medical terminology, and legal aspects of claims.
  • Residency within 50 miles of Lake Oswego, OR or Chandler, AZ and ability to work onsite twice a month (CA and WA candidates may be eligible for 100% remote).
  • Continuing education courses leading to industry certifications (e.g., AEI, IIA, CPCU).

What the Team is Saying

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Liberty Mutual Insurance Compensation & Benefits Highlights

  • Parental & Family Support Paid bonding leave is 8 weeks for all new parents, with birth parents receiving an additional 8 weeks via short-term disability for up to 16 weeks at 100% pay. Family-building support includes up to $40,000 for adoption/surrogacy and fertility benefits up to $50,000 medical and $25,000 pharmacy.
  • Retirement Support A 401(k) program features matching that can include 100% up to 5% per pay period plus an additional 3% annual match, and student-loan payments can be matched like 401(k) contributions. Company filings also indicate defined‑benefit pension coverage for certain U.S. employees, with eligibility varying by group.
  • Wellbeing & Lifestyle Benefits Comprehensive medical, dental, vision, disability, and life insurance are paired with mental-health resources such as an EAP and free therapy sessions, with onsite health centers in Boston and Plano. Tuition support (100% for approved undergraduate coursework; up to $6,000/year for graduate) further supports overall well-being and development.

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The Company
HQ: Boston, MA
40,000 Employees
Year Founded: 1912

What We Do

Liberty Mutual Insurance exists to help people embrace today and confidently pursue tomorrow. A Fortune 100 company and global leader in property and casualty insurance, we’ve spent over a century creating innovative products, services and technologies to meet the world’s ever-changing needs and make a difference for our customers and communities.

Why Work With Us

We offer the agility, work flexibility, project ownership and access to emerging tech you’d expect from a start-up — combined with the stability, resources and benefits that come from working at a leading Fortune 100 company. All in a welcoming, inclusive environment that values the unique insights, perspectives and backgrounds of each person.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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HQBoston, MA
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