The Role
Handle a portfolio of cyber and other liability claims from first notice to settlement, coordinate incident response vendors (forensic, legal, PR), liaise with policyholders, brokers, underwriters and internal teams, manage reserving and recoveries, perform claims administration and reporting, and escalate complex issues to management.
Summary Generated by Built In
Are you an emerging insurance professional with a keen eye for detail and a passion for learning? We are seeking a detail-oriented and proactive Cyber Claims Specialist to join our growing Claims team based in Melbourne.
About the role:
An experienced claims professional is required to further strengthen CFC’s Cyber Claims Team and to ensure that CFC continues to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers. We are seeking a conscientious and hardworking claims professional with experience in cyber claims.
This role will work with colleagues in CFC’s office in London, and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR ensure that CFC delivers a cost effective, but high quality response to our Insureds.
The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (ASIC and Lloyd’s) requirements and obligations.
The Cyber Claims Specialist will work closely with CFC’s internal Incident Response Team to guide clients and triage incidents with the appropriate external response partners to deliver high quality response to cyber incidents.
Key Responsibilities
- Proactively handle a cross-section of claims including professional liability, management liability, D&O, E&O and cyber claims on behalf of CFC from first notification of loss to settlement. You will also handle claims, as necessary, on behalf of CFC Claims Australia as a TPA to CFCU (surplus lines).
- Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
- Actively work with a panel of response vendors during claims incidents.
- Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
- The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
- Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
- General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
- Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
- Identify and escalate claims related issues to Cyber Claims Manager and Claims Director where necessary.
About you
- Minimum of 3 years’ experience of handling claims.
- Good understanding of insurance policy wordings – cyber and tech policies a particular advantage.
- Experienced with cross border and international cyber incidents or forensic investigations, or at minimum a good understanding of international considerations relating to cyber claims particularly with regards to Australia.
- Experienced at working with incident response vendors, in particular legal and forensic providers.
- Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.
- Experienced at dealing with external stakeholders in a customer service or consultancy environment
- Capable of managing the work involved in cyber incidents and/or forensic investigations
- Excellent communication skills and capable of credibly speaking to clients and partners regarding cyber incidents and the value CFC’s products and services provide in responding to them.
- Positive and enthusiastic attitude.
Why you’ll love working for CFC
We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:
- Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
- Annual end of financial year and end of calendar year events, in addition to social club arrangements
- Optional annual charity volunteering day, facilitated by us
- 3 additional personal leave days per year – for whatever you need
- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you
Applications will only be considered where you clearly explain in an application letter why you are a match for this role. You must also include your resume.
Applicants must be an Australian Citizen or Permanent Resident to apply for this role.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
Skills Required
- Minimum of 3 years' experience handling claims
- Understanding of insurance policy wordings; cyber and tech policy knowledge an advantage
- Experience with cross-border or international cyber incidents, or understanding of international cyber claims considerations (Australia)
- Experience working with incident response vendors, especially legal and forensic providers
- Good computer skills, including Microsoft Outlook, Word and Excel
- Experience using ECF (preferred)
- Experience dealing with external stakeholders in a customer service or consultancy environment
- Capability to manage work involved in cyber incidents and/or forensic investigations
- Excellent communication skills and ability to credibly engage clients and partners
- Australian Citizen or Permanent Resident
- Include an application letter explaining fit and a resume
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
