Key Responsibilities
Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by
telephone or in writing. This may include visiting the accident location to examine, photograph and diagram
physical facts and conduct neighborhood canvasses.
Inputs and retrieves information using the automated claims system, requests checks, form letters and other
correspondence through the automated claim system.
Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.
Interprets and evaluates medical reports to determine if they are applicable to the claim; monitors legal and medical billings and investigates for proper charges and pays accordingly.
Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement
authority level.
Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
Prepares detailed scope of damages on property losses and brings to conclusion.
Assists, when requested, in the selection and evaluation of experts as needed.
Manages litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confers with attorney about case direction and disposition.
Will participate in special projects or training programs.
Will assist in the training of Claims Service Specialists II and below.
Performs other related duties as required or requested.
Will keep management informed of activities and problems within assigned area of responsibility.
Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
Successfully completes all required training and applies.
Meets basic claim handling performance standards.
Manage and track all claims referred to Subrogation counsel.
Daily navigation and management of E-Subro Hub.
Prepare well written contentions for arbitration filings, including Special arbitrations, when coverage, liability and/or damages are in dispute.
Manage stretch assignments based on experience with oversight.
Requirements
Success will be measured based on individual results compared to all established department standards in Customer Service, Teamwork, Loss and Expense Management, as well as Continuous Improvement.
Excellent communication, customer service and collaboration skills
3-5 years of equivalent work related experience
2 or more years as a Claim Service Specialist II
Demonstrated success in handling MD, PIP, BI in MA, CT, Commercial
Where applicable pass the state licensing requirements
Valid drivers license in good standing
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What We Do
Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. Our vision is to be the best property and casualty company in the Northeast. Period. We are proud to be consistently recognized as one of the Best Places to Work by the Boston Business Journal. We think you’ll find Arbella to be a different kind of insurance company – one that does good for our employees, our customers, our independent agents, and our communities. Our people are caring, collaborative, passionate, and involved, and we work hard to support their total well-being. Arbella is a good place to be. Come explore what it can be for you. Arbella. Here. For Good.
