Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
About IntegonIntegon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.
At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.
Our Benefits
Full paid during training
Nine days of Paid Time Off (PTO) in addition to regular vacations
Fully reported wages to IMSS and Infonavit
Weekly food vouchers of $328 MXN
Weekly Payment
Life and burial insurance
Internet and electricity bonus
Special discounts at establishments
Employee Referral Program
Monthly activities and celebrations
Job Description
This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.
Key Responsibilities:
Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
Provides an overview of the basic claims process and information of a general nature to customers.
Receives, screens, and routes incoming telephone calls and other electronic correspondence.
Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation
Assist customers with scheduling auto and/or property inspections, and a rental car as needed
Remain empathetic, and engaged during customer interactions.
Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim
Preferred Qualifications:
Education and Experience
High School Diploma/ GED or equivalent experience
Call Center experience (Preferred)
Insurance industry knowledge (Preferred)
Functional Skills
Ability to empathize with the customer.
Performs routine tasks of basic complexity under general supervision.
Computer Skills
Good organization skills with timely follow-up skills
Good oral and written communication skills
Fully Bilingual (English/Spanish)
For this position, we offer up to $ 24,000 MXN. monthly before taxes.
Skills
Business Administration, Business Management, Call Center Management, Claims Administration, Quality ManagementJoining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
Skills Required
- High School Diploma, GED, or equivalent experience
- Fully bilingual in English and Spanish
- Basic computer skills
- Good organization and timely follow-up skills
- Good oral and written communication skills
- Ability to empathize with customers
- Call center experience
- Insurance industry knowledge
Allstate Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Allstate and has not been reviewed or approved by Allstate.
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Retirement Support — Retirement offerings include a 401(k) with company match and a company-funded pension, providing notable long-term value. These features are described as standout components of the package.
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Leave & Time Off Breadth — Paid time off is described as generous, with vacation and parental leave available. This breadth of leave supports work-life needs for a range of situations.
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Flexible Benefits — Flexible work arrangements include options for in-office, remote, or hybrid work. This flexibility is positioned as a meaningful part of the total rewards experience.
Allstate Insights
What We Do
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do. From building diverse and innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together. See how we’re creating a better future through innovation, advocacy, and empowering people and communities
