The Role
The Claims & Insurance Specialist will manage P&C claims in the German market, enhance customer support, drive process improvements, and contribute to operational efficiencies.
Summary Generated by Built In
About Insify
We are a start-up offering an end-to-end digital insurance platform focussing solely on European entrepreneurs and SMEs. We offer the best insurance to our customers thanks to our focus on user experience, our leading underwriting services, and our expertise in data. In short, we’ve made getting insured quick, transparent and simple.
We know how to innovate - our team of seasoned entrepreneurs has built a host of successful businesses in fintech and e-commerce (HelloFresh, Bloomon and SumUp to name a few!).We’ve already raised over €25M in funding from leading investors (Accel Ventures, Frontline Ventures, Visionaries Club, Nico Rosberg, etc.), who love what we do and see the potential for a revolution in digital insurance.
We started our journey in the Netherlands and with our mission to make business insurance fast, simple and fair we have been able to have a significant impact on that market. Since last year we also serve customers in France and Germany, and are rapidly expanding across the rest of Europe!
How we work
At Insify, we’re building more than just an insurance company—we’re creating a culture that’s bold, caring, and built to make a real difference. Everything we do is driven by our core values: grit, impact, care, and entrepreneurship.
We show up with passion and perseverance. We solve real problems and put people first—especially our customers. And we’re always looking for smarter, faster, more human ways to do things.
That’s also why we’ve chosen a pro-office approach. We believe that working together, face to face, sparks creativity, builds stronger teams, and helps us learn faster—especially for new joiners. From spontaneous brainstorms to shared lunches, being in the same space makes the magic happen.
Joining Insify means being part of a team that truly backs each other and the entrepreneurs we serve. If you’re ready to grow, innovate, and help reshape the insurance industry from the inside out—we’d love to meet you.
Operations Team
We’re the ones building trust with every interaction—whether it’s a sale, a support conversation, or handling a claim. We make sure prospects and customers feel supported, heard, and cared for. Speed and quality matter to us, and we track our progress closely so we can keep improving. Looking ahead, we’re preparing for medical underwriting in 2025—another step in making our service even stronger.
Your role
We are looking for a motivated Claims & Insurance Specialist to join our Operations team and strengthen our presence in the German market. In this role, you will combine customer-facing responsibilities with process improvement initiatives, ensuring smooth claims handling while shaping the future of our insurance operations.
What you'll do:
- Handle P&C claims in the German market, ensuring customers receive clear and timely communication.
- Manage claims processed by our third-party administrator, ensuring quality and consistency.
- Respond to product-related customer queries, providing accurate and empathetic guidance.
- Spot recurring issues and suggest improvements based on customer insights.
- Drive AI initiatives and help automate workflows across the operations department.
- Contribute to the continuous improvement of our Help Center, FAQs, and internal knowledge base.
Your profile
- You speak and write fluent German and communicate confidently in a professional setting.
- Knowledge of French or Dutch is a plus.
- Motivated to build a long-term career in insurance, with a strong interest in growing your expertise in P&C.
- Curious, eager to learn, and proactive in asking questions to deepen your understanding.
- Service-minded, with a genuine drive to solve problems for customers.
Bonus points if:
- You have experience in the insurance field
What we offer
Competitive compensation - we want to attract and retain the best so we are offering a compensation package that aligns with that.
Pension plan - participation to Insify’s Pension Plan, with 6% employer contribution.
Travel reimbursement - we help travelers with their commute.
Hybrid - Possibility to work from home two times a week.
25 holidays days per year - (+ extra day on Christmas eve if it’s a weekday!)
Subscription to Alleo - 50 EUR (net) monthly (cumulable) budget to spend on what you like - anything from gym memberships to UberEats!
Company events - Monthly team drinks, quarterly offsites, lunch and learns, parties, merch and FUN!
Company Macbook - get the best laptop to get your job done in no time!
Quickly develop your career - there’s no better place to develop. We are growing and you can grow with us! Inhouse leadership programs and coaching
High degree of autonomy - it’s time to ACTUALLY make an impact!
Top Skills
Ai Initiatives
Faqs
Help Center
Internal Knowledge Base
P&C Claims
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The Company
What We Do
Our mission is to enable freelancers and entrepreneurs to get the best insurance at the best price. Insurance that is fair, fast and flexible. And above all, insurance that is tailored to your needs. All at the touch of a button.
Insify today serves thousands of customers across Europe. As we grow, we’ll continue disrupting and changing the market. Restoring trust by providing freelancers with insurance that can be relied on. Zero paperwork. No long contracts. Just super-fast, 100% online insurance, whenever and wherever they need it.
