Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The roleWhat will you be doing?
Location: BasingstokeWorking Pattern: Hybrid, 3 days in 2 WFH
Starting salary £25,500
At Unum, we're here to help people when they need us most. As a Claims Coordinator within our Dental and Health Claims team, you'll play an important part in delivering excellent service to our customers, ensuring claims are assessed fairly, accurately and efficiently from submission through to settlement.
What will you bring?
We are seeking both a permanent Claims Coordinator and a 12 month FTC Secondment. You can be considered for both of these opporunities
This is a fantastic opportunity for someone who enjoys helping people, has strong attention to detail, and thrives in a fast-paced environment. Whether you have previous claims experience or come from a customer service background, we'll provide the training and support you need to succeed.
As a Claims Coordinator, you'll be responsible for managing a portfolio of dental and health claims, ensuring each claim is handled professionally and in line with policy terms and conditions.
You Will:
• Assess and manage claims from initial submission through to settlement.
• Communicate with customers through a variety of channels, delivering a high standard of service at every interaction.
• Review claim information and make fair, accurate decisions based on policy terms and conditions.
• Clearly explain claim outcomes and policy coverage to customers.
• Agree claim settlements within your authority levels and escalate where appropriate.
• Ensure all claims are handled in line with regulatory, compliance and quality standards.
• Work collaboratively with colleagues to achieve team and operational objectives.
• Maintain accurate records and contribute to continuous improvement within the team.
What are we looking for?
We're looking for someone who enjoys delivering a great customer experience and has a strong eye for detail.
You'll ideally have:
• Experience in a customer service, administration or claims environment.
• Strong written and verbal communication skills.
• Good attention to detail and the ability to make informed decisions.
• A positive, team-focused approach.
• Confidence using Microsoft Office applications, including Word and Excel.
• GCSEs (or equivalent) in Maths and English, or relevant practical experience.
Most importantly, we're looking for someone who is eager to learn, takes pride in delivering quality work, and is passionate about helping customers.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.
If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].
We are proud to be a Disability Confident Employer.
Company:
Unum UKSkills Required
- Experience in customer service, administration, or a claims environment
- Strong written and verbal communication skills
- Strong attention to detail and ability to make informed decisions
- Positive, team-focused approach
- Confidence using Microsoft Office, including Word and Excel
- GCSEs or equivalent in Maths and English, or relevant practical experience
- Eagerness to learn and commitment to delivering quality work and helping customers
Unum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unum and has not been reviewed or approved by Unum.
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Healthcare Strength — Benefits are described as starting day one and include medical coverage along with employer-provided life, short-term disability, and long-term disability. On-site amenities like a gym and café are also part of the health-and-extras package in some locations.
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Retirement Support — The retirement offering is positioned as a standout through a high employer 401(k) contribution. This retirement support is repeatedly framed as a key draw within the total rewards package.
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Leave & Time Off Breadth — Paid time off is characterized as generous, with additional personal days and company closure days also described. The time-off program is presented as broader than many peers on paper.
Unum Insights
What We Do
Unum is a company of people serving people. A Fortune 500 company, we help millions of people gain affordable access to disability, life, accident, critical illness, dental and vision benefits through the workplace — benefits that help them protect their families, their finances and their futures. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics. A strong commitment to social responsibility is one of Unum's core values. In fact, we place particular emphasis on contributing to positive change in the communities in which we live and work. Helping our communities become better is a natural extension of the commitment we make each and every day to our customers — to help employers manage their businesses and employees protect their families and livelihoods. We look forward to sharing industry news, community involvement, recognition and other info we hope you find interesting and informative. We encourage your comments and feedback so we can be a valuable resource for you and get to know you a little better.
